Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
60 reviews
BY VIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luxury Aftercare for Fashion.At BY VIVE, we provide excellent online jewelry and handbag repair services. Our skilled artisans offer a range of services, from cleaning and appraising to plating and repairing your luxury jewelry. Whether your handbag needs a simple cleaning or a complex leather replacement, we'll bring it back to life. Trust our vetted artisans to provide exceptional service, anytime and anywhere. We handle all your repair needs from the comfort of your home. Secure transport and vetted services experts.Unparalleled care, facilitated by seamless customer service. You don’t compromise on your possessions, we don’t compromise on you. We are on a mission to empower the luxury market's journey to sustainability by restoring people's valuable and treasured goods for a lasting second life. Give your beloved jewelry and handbags the care they deserve with BY VIVE.
BY VIVE (byvive.com) has 60 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
60 approved reviews, newest moderated first
I had been wanting to fix a gold chain for months but not knowing the industry I didn't want to take my sentimental piece just anywhere. By Vive saved the day. Their team radically transformed my jewelry repair experience. They took care of communicating with the jeweler and negotiating a fair price. Fast and high quality, not even stressed for if something breaks again I know exactly where to go.
By Amar P.
I have never sent out my jewelry for a repair before. Truly remarkable on line experience from the beginning to delivery. Jesse who sounds very cordial and sincere kept me informed even by a phone call. The Silver smith made a custom brooch frame for my stone and the workmanship was well done except a minor issue which they will look into. They also have cleaned my S.S. with stones and deep it in gold bath. It came out as a brand new. Glad to have found by VIVE and Jesse
By Kay Y.
Lovely service. Clear and consistent communication and my necklace was fixed and returned to me super fast! Thank you guys, I’ll be back for sure!
By Samuel M.
I was heartbroken when my Christian Dior saddle broke. I spoke to Carlos from customer service (5 stars service!!!) and he assured they would try their best to fix it. And they did!!! They also cleaned it and send it back looking almost like new. Thank you !
By Daniela B.
Jesse and his team were extremely efficient in handling the repair of a vintage 18ct Gold Chain that I recently bought in Rome. The chain was returned within 5 days and after I inspected it couldn't see the damaged link the work of the jeweler was so good; I highly recommend BY VIVE for their professionalism and craftsmanship!
By Ash A.
Quick and easy! Already wearing my necklace that the By Vive team repaired. I’ll be back for sure. :)
By Amanda P.
Jesse Johnson is a solid gifted communicator. He walked me thru both of my issues with my bracelets!! So, you please give him a huge thank you, I have so many friends who've lost their jewelers since the covid debacle and since I met Jesse on line and he took excellent care of all my issues, I can in confidence recommend your service . Now, Jesse is such an asset to your business, please reward him, that's what a really excellent boss would prudently do right? Thank you for being so insightful in hiring a good man like Jesse, he's making you look great!! I already have another project he's going to help me create! Wow! Thank you. Stacie perry-Humble, Texas
By Stacie P.
A post was added to my earring
By Joann S.
