Wonderful, personal service
Marie was extremely helpful and actually had me order while talking to her, assuring me of the process! She went above and beyond in helping me.
By Norma
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
407 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
407 approved reviews, newest moderated first
Marie was extremely helpful and actually had me order while talking to her, assuring me of the process! She went above and beyond in helping me.
By Norma
Samantha was awesome! Shipped out correct co2 cartridges right away! Although it was my mistake she didn’t hesitate to correct the situation! Thanks so much! Tom S.
By Tom
Great Customer Service
By Larry M.
Rachel McBride! What a pleasure chatting with her. She made sure I had all the right additions for my follow up order, and provided me a discount code as well.
By Sharon
I had an issue with delivery of one of my orders. Samantha responded quickly, was very courteous, and fixed the problem.
By John M.
Maria B. was super fast in answering my inquiry about my recent order. Not having to wait for days to get an answer to a simple inquiry makes me feel like Byrna is a company whose goal is to provide customer service as quickly as possible and Maria B. did a very good job at doing just that.
By Shirley
Best customer service around. We love Byrna in this house. Great product!
By Gator C.
Rachel was amazing! She was incredibly patient with all my questions. She gave me thoughtful recommendations for another order for my Byrna SD launcher. Including the full size target and extra kinetic rounds for practice AND use! How cool! She was very knowledgeable, kind and I could understand her (unlike so many customer service professionals now adays). Very efficient as well. I just can't say enough about how great she was with this potentially complicated process.
By Daisy W.