Kayla was (is) courteous
Kayla was (is) courteous, helpful & resolved my Byrna LE problem quickly.
By Longshoe
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
407 reviews
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Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
407 approved reviews, newest moderated first
Kayla was (is) courteous, helpful & resolved my Byrna LE problem quickly.
By Longshoe
The customer service team is very helpful, friendly, and knowledgeable! I have called twice for different issues GREAT JOB! Thank you!
By Tempe S.
Both customer service representatives Kayla and Rachel have been absolutely professional, nice, product knowledgeable — I spent a long time on the phone with both of them on several days and ended up ordering two guns plus accessories, both myself and Dr Milan In today’s world, rather today’s labor force, to have employees of this caliber is wonderful. They definitely merit recognition! Angela
By angela B.
Purchased a Target Trap for practice. After watching the video it failed the first time we attempted to fold it back up. Byrna responded and replaced it in record time. New one works fine.
By Eddy B.
Great Support! I'd highly recommend them!
By Thomas A.
Great customer service. Prompt attention to my inquiries. Highly recommended to colleagues.
By Tony
I had a defective mag and it was not one day they had two in the mail for my in convenes, best costumer serves I think I have ever experienced. thanks
By Chris S.
Questions were answered, web page east to negotiate.
By Joseph N.