LoftieReviews of byloftie.com

had my clock for two weeks and it keeps disconnecting / the loftie+ function doesn't sync up. real pain in the backside but customer service was great in coming up with a solution and looking into the issues.

Great customer service - even had a follow up message to make sure issue was fixed. Well done!

I reached out to customer support regarding an issue with my order, and I’m really impressed with how they handled it. The team was super friendly, quick to respond, and offered a fast, straightforward solution right away. Great customer service – thank you!

The Loftie customer service team was incredibly friendly and professional, and were quick to get my concern resolved. This was one of the best customer service experiences I’ve had in recent memory.

I was SO excited to receive my Loftie, I ordered it in Canada and waited for it to arrive. When it did, I set it up and used it but noticed that it was a little buggy and kept needing to be restarted and the sound quality of the speaker was pretty crackly. Overall I was like ‘maybe not worth $200’ and completed the return request. When I went to go mail it back, it was going to cost me $50 just to send it back (Canada Post shipping cost plus an atrocious amount of tariff). So I didn’t end up sending it back and figured I would try to sell it, and thought it was just going to be a very expensive lesson. I did speak with customer service and they were able to provide me with a refund for the amount I paid, which is an incredible thing for a small company to do. I’m so thankful. I ended up gifting the clock to my sister, but if the app/clock connection bug issues get fixed and the clock is better to use, I would purchase again. And I’d really love to try the loftie lamp because those are both beautiful and probably a lovely way to be woken up in the mornings! 5 stars for customer service!

I ordered a Loftie Clock and Lamp because their website clearly showed both items were in stock. After waiting nearly two weeks, I was informed that they were actually out of stock. Loftie themselves admitted the stock information on their website was incorrect and apologized. I then had to request a cancellation and refund. Although Loftie refunded the amount in EUR, I still received less money back in NOK because of PayPal's currency conversion. Despite this, they refused to compensate the difference or take responsibility for the loss, leaving me out of pocket. To make things even worse, I couldn't even find a way to filter or easily view 1-star reviews on their website, which didn't inspire confidence in the transparency of the reviews they display. This was one of the worst online shopping experiences I've had. Incorrect stock information, long delays, poor customer service, and a refund that still left me losing money. I would never buy from Loftie again, and I cannot recommend this company.

Fantastic support both via email and virtual support call I was listened to and understood which is rare for a company nowadays

Excellent customer service! Even when I experienced an issue, the Loftie team was incredibly responsive, solution-oriented, and truly customer-focused. Communication was fast, and every question was answered quickly and professionally. I highly recommend Loftie and would gladly purchase from them again!