Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
260 reviews
LoftieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
260 approved reviews, newest moderated first
Excellent support and service. Fast feedback and very welcoming. Highly recommended!
By Monica
Response from Loftie· Sep 15, 2026
Hey Monica! Fast and welcoming is exactly what we're going for, so this made our day. Thanks for the recommendation!
Loftie Team’s response was very timely and helped me accomplish exactly was I was emailing about.
By Samantha W.
Response from Loftie· Sep 15, 2026
Glad we could get you a quick answer, Samantha, and that it actually solved what you emailed about. Thanks for letting us know!
They were very helpful with helping me try and resolve my loftie clock to then working with me on sending me a brand new in replacement for my old one. Amazing customer service by far!!
By Aliah
Response from Loftie· Sep 13, 2026
So glad we could get you sorted with a brand new replacement, Aliah! That's exactly the kind of follow-through we aim for. Thanks for giving us the chance to make it right!
The product does not connect to my Bluetooth nor WiFi. 3 hours / over 100 times. Resetting phone, the clock, the wifi. Following the process. Every time it drops. DONT BUY
By Paul J.
Response from Loftie· Sep 13, 2026
We're sorry for the frustration this setup issue caused, Paul, that's not the experience we want you to have. Please reach out to [email protected] so our team can help get your device connected properly.
What a breath of fresh air to this to purchase from a company with such amazing customer service. I bought a clock as a gift for my best friend, who has wanted one for ages. Unfortunately, the colour I wanted wasn’t in stock so wouldn’t ship to the UK in time. I requested a refund from Loftie after explaining the situation and not only did they refund me fully without quibble, but their communication was top class, their advisors were all friendly and they stayed in contact throughout the process. Because of this, I will be purchasing the clock again and probably one for myself! Being able to buy with confidence means a lot to me and the Loftie team have exceeded my expectations. Thank you all.
By Mrs S.
Response from Loftie· Sep 12, 2026
So glad the refund process felt easy and stress-free, and that our team kept in touch with you along the way. Buying a gift should feel exciting, not stressful, so it means a lot to hear we got that right. Hope your best friend loves the clock when you order it again, and enjoy your own when you treat yourself!
I had a great Loftie clock working just fine for three years, when it just mysteriously died on me. Email support was very prompt, they suggested several methods of hard reset. When the resets didn't work, they provided me a free refurbished replacement, even though I was long out of warranty. Their support team was super prompt, super helpful, and super friendly. Couldn't be happier!
By ben
Response from Loftie· Sep 10, 2026
Ben, three years of solid use and then a free refurbished replacement out of warranty — that's exactly how we want it to go. Glad the hard reset steps got tried first, but even happier our team could just make it right when they didn't work. Enjoy the new clock!
The website accidently (or maybe it was me) initiated 2 orders for the same product. I emailed them about the extra order and they immediately cancelled it and credited my account. It happened on a Sunday!
By Muriel
Response from Loftie· Sep 9, 2026
Hi Muriel, a Sunday turnaround on canceling and crediting that extra order is exactly how it should go. Glad we could get it sorted out quickly, duplicate or not!
Very impressed that Loftie stayed true to their advertised plan pricing. 👍🏻
By Genevieve T.
Response from Loftie· Sep 8, 2026
Hey Genevieve! Sticking to what we advertise is non-negotiable for us, so this means a lot. Thanks for noticing and for the 5 stars.
