Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
260 reviews
LoftieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
260 approved reviews, newest moderated first
It took quite a long time to receive my order. It was out of stock, but they were responsive and kept me updated The lamp looks great and works flawlessly I'm happy overall
By Murat S.
Response from Loftie· Nov 29, 2025
Thanks so much for sharing your experience! It’s wonderful to hear that you’re enjoying your lamp and that it’s working flawlessly. Appreciate your support and kind words!
Update: the order for the clock itself has been cancelled and the amount refunded, but not the rest app. Increasing from 1 to 2 stars to reflect this. Fraud. I ordered the Loftie clock for delivery on October 20. This was delayed to October 31. It still has not shipped, and has no ETA. I've requested the order to be cancelled and refunded. This has yet to be processed, it's been almost a week. Today I was charged one month subscription fee for the Loftie Rest app, which I don't want, and the charge was done using the card of file with Shopify which is super sketchy.
By Narain
Response from Loftie· Feb 5, 2026
Hi Narain, Thank you for the update and for explaining what happened. I’m really sorry for how stressful and upsetting this experience has been, especially with the delivery delays and the unexpected Loftie Rest charge after you had already asked to cancel. I’m glad to hear the clock order itself has now been cancelled and refunded, but I completely understand why the remaining app charge felt concerning and added to the frustration. That’s not how we want this to feel for you. If you’re open to it, we’d really like to look into the Loftie Rest charge and make sure everything is fully resolved on your end. Please reach out to us at [email protected] with your order details, and our team will review this carefully and assist you further. Thank you again for the feedback. We truly appreciate you sharing this, and we’d like the chance to help close the loop properly for you.
First of all, our clock took over a month to arrive. Second, the clock does not seem to allow more than one phone to connect, so each time my partner or I tried to connect so that we both had control on our respective phones, Loftie would kick one of our phones off the Bluetooth connection. Trying to use this device as a way to sleep without my phone in the bedroom has led to a huge hassle of spending more time on my phone through this dang app. Third, they have no customer support over the phone, only an AI bot that approximates a human voice and directs you to email support. Finally, the actual alarm itself is unreliable — sometimes the first tone just hasn’t gone off and I have had to rely on the second tone which is set later which has made me late. I’ve ended up just sleeping with my phone in my bedroom as a backup which undermines the entire point. The whole process has been infuriating.
By Ali J.
Response from Loftie· Feb 5, 2026
Hi Ali, Thank you for taking the time to share this. I’m genuinely sorry for how frustrating this experience has been, especially when the goal was to make sleep simpler and less tied to your phone. What you described around the long delivery time, the difficulty sharing control between two phones, and the alarm not behaving reliably is not the experience we want anyone to have. I completely understand how having to keep your phone nearby as a backup defeats the entire purpose of using Loftie in the first place. Your feedback about phone support and the overall setup experience is also heard. We know how important it is to feel supported when something is not working as expected, and I appreciate you being so candid about what fell short for you. If you’re open to it, we would really like the chance to look into this more closely and see if we can help turn things around for you. Please reach out to us directly at [email protected], and our team will be happy to assist you personally and explore next steps. Thank you again for sharing your experience. Feedback like this truly helps us improve.
I‘ve waited almost two months to get my order and communicated several times with costumer care. The Mails from costumer care are very friendly and very AI generated. There is no real person who really wants to find a solution. Now I try to get my money back via PayPal and Lofties AI still tries to keep me and wants me to cancel the money refund request. Super wired and sounds like this whole company is a scam. I wish I read the reviews sooner.
By Lin
Response from Loftie· Nov 29, 2025
Hi there — we're so sorry to hear about this experience. May we request for your details so we can reach out and get this resolved for you as quickly as possible? Otherwise, feel free to reach out directly at [email protected] with the name and email used at checkout — our team is ready to help and make sure you receive your clock as soon as possible. Thank you for your patience — we’ll get this sorted.
Incredibly frustrating to have placed an order and not received any update in 3 weeks. After complaining I received the courtesy of an AI email response who didn't answer my concern. Will it ever arrive? Wouldn't recommend
By Patrick D.
Response from Loftie· Nov 29, 2025
Hi there — we're so sorry to hear about this experience. May we request for your details so we can reach out and get this resolved for you as quickly as possible? Otherwise, feel free to reach out directly at [email protected] with the name and email used at checkout — our team is ready to help and make sure you receive your clock as soon as possible. Thank you for your patience — we’ll get this sorted.
I purchased the Loftie clock 3 weeks ago and did not receive an order confirmation. I emailed Loftie asking for the confirmation, but never got an answer. I also did not receive the clock itself. I believe I have been scammed! Update November 26, 2025: I still have not received my Loftie clock. But Loftie did debit my card for their clock app!
By Celina W.
Response from Loftie· Nov 29, 2025
Hi there — we're so sorry to hear about this experience. May we request for your details so we can reach out and get this resolved for you as quickly as possible? Otherwise, feel free to reach out directly at [email protected] with the name and email used at checkout — our team is ready to help and make sure you receive your clock (and address the app charge) as soon as possible. Thank you for your patience — we’ll get this sorted.
I think the product itself is okay, and some of the feedback feels a little harsh. Yes, the app is buggy, but you can tell it’s a new business still working things out. Personally, I don’t use the app for sleep tracking or improvements, I just like it as a really nice-looking alarm clock. The build quality is good, though I wouldn’t say it’s worth £100+. Honestly, I probably would have returned it if I’d kept the box. That said, the design is great, it looks good on a bedside table, and the light feature is a nice touch. The app does have some appealing features, but I don’t use them. What I don’t love is the subscription model, these days almost every company adds one, and for me, a product has to be truly outstanding to justify it. I don’t think they’re there yet, but given they’re a new company, that’s understandable. Overall: good design, decent build, buggy app, and a questionable price point but plenty of potential if the company continues to improve.
By Michael
Response from Loftie· Sep 26, 2025
Thanks so much for taking the time to share this thoughtful feedback — it really means a lot. 💛 You’re absolutely right that Loftie is still growing, and we’re continuously improving both the hardware and app experience based on feedback like yours. Our goal is to make sure the core features — alarm, light, and sound — always feel dependable and calming, even as we roll out new features over time.
I purchased five of the clocks for a client. Loftie added a subscription to the purchase. I have been trying since September to cancel the subscription and have been getting the run around. I do not have access to the clocks and they keep telling me you have to cancel through the app. This is a scam
By LEIGH V.
Response from Loftie· Aug 5, 2025
Hi there — I'm really sorry to hear about this. This definitely isn’t how we want our customers to feel, and we’d like to help clarify and resolve things. One of our customer service representative will reach out to you soon so we can make this right. Again, I truly apologize for the inconvenience and delay.
