Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
260 reviews
LoftieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
260 approved reviews, newest moderated first
Issue was resolved very quickly and everyone I interacted with was kind.
By Lauren
Response from Loftie· Apr 1, 2026
Lauren, so glad we could get that sorted out quickly for you! It means a lot to hear that the team was kind throughout the process. Thanks for taking the time to share this.
I bought my Loftie over 3 years ago and just love it! I ran into a technological issue with a recent software update and the support team helped me correct the issue promptly. We were able to resolve the issue and my clock is back to functioning perfectly again.
By Tatum F.
Response from Loftie· Apr 1, 2026
Hi Tatum! So glad we could help get your clock back to functioning perfectly after that software update hiccup. It's wonderful to hear you've been loving your Loftie for over 3 years now! Thanks for taking the time to share your experience.
I purchased a Loftie Clock in December of 2025 as a gift for my girlfriend. She was hesitant to try it out at first, but when she did, she had the best rest she had in a long while. For a few months, she relied on it's soothing Brown Noise to drift deeply amidst a bustling household. However, one day there was an "!" next to her beloved Brown Noise and no sound would play. We tried everything from waiting 24 hours, restarting, waiting for an eventual update to fix the issue, draining the battery, and several other remedies. We reached out to the incredible Loftie customer service team when everything we tried had failed. Carolina and Grace were so very professional throughout the process. Their instructions were clear, their demeanor polite, but even still the clock refused to go back to normal. After 5 days of trying various solutions, a replacement clock was being prepped for shipment. Having purchased the original from Amazon and being beyond the return window, this was a most welcome surprise. We were even given the choice of selecting ANY of the numerous styles of clocks, free of charge. About 10 days later, the replacement arrived, and all was right in the world with a peaceful Brown Noise escape whenever the need arises. Thank you, Loftie Team, for making this right!
By Andrew H.
Response from Loftie· Apr 1, 2026
Hey Andrew! So glad Carolina and Grace could get you sorted out with a replacement clock. It sounds like your girlfriend really found her perfect sleep companion with that brown noise, so we definitely wanted to make sure she could get back to those peaceful nights. Thanks for sticking with us through the troubleshooting process and for sharing this thoughtful review.
Superb customer service! Thank you so much, Grace and team!
By Sarah
Response from Loftie· Apr 1, 2026
Sarah, so glad Grace and the team could help you out! We're lucky to have such amazing people taking care of our customers.
I had a weird issue with my clock years after first purchasing it. The amount of personal trouble shooting I received from Loftie was top notch. I was surprised and really happy with it.
By Devron E.
Response from Loftie· Apr 1, 2026
Hey Devron! So glad we could help troubleshoot that weird issue with your clock, even years after purchase. We really believe in standing behind our products for the long haul, so it's awesome to hear you were surprised by the level of support. Thanks for taking the time to share this!
Great product (the clock)! So many features and possibilities. I had a few issues setting mine up but the tech support was responsive and very helpful in offering suggestions and clear instructions on how to make it work. Definitely recommend!
By Sebene S.
Response from Loftie· Apr 1, 2026
Hi Sebene! So glad our tech support team could help you get everything working smoothly with your clock. We know the setup can sometimes be tricky with all those features, so we're always happy to walk customers through it step by step. Thanks for the recommendation!
I have Loftie clocks in several homes. I love them. I came to ski and my clock was weirdly 5 1/2 hours off! Grace at Loftie was endlessly patient. It took lots of different efforts, but we finally got it done. I really appreciate the help she gave me. I love my Loftie clock.
By Margot M.
Response from Loftie· Apr 1, 2026
Margot, so glad Grace was able to help get your clock sorted out! Time zone issues when traveling can be so frustrating, especially when you're trying to enjoy a ski trip. We're lucky to have Grace on the team - she really goes above and beyond for our customers.
Their customer service has been great! I reached out to them because my tracking link hasn‘t been working and they went above and beyond to make sure I‘d be able to track my order.
By Cristian
Response from Loftie· Apr 1, 2026
Hey Cristian! So glad we could help you get that tracking sorted out. We know how frustrating it can be when you can't see where your order is, so we're always happy to dig in and make sure you have what you need. Thanks for taking the time to share this!
