Had no complaints until recently
Had no complaints until recently. Customer service is adequate whenever you have simple issues, but that's all I really needed. The website unfortunately experienced a slew of technical issues last week, and I fell victim to that. I couldn't withdraw to valid USDT and USDC addresses (the system was telling me they were invalid addresses) so I thought I'd try converting about $570 worth of stable coin to ETH and proceeded to withdraw most to my wallet using the ERC-20 network. To my horror, during the site's glitching, the system automatically set the withdrawal request to the base network, and my funds were lost. I captured the entire incident and provided screenshots when I replicated the incident with my remaining balance of about $70. The staff have refused to take any accountability for the site's shortcomings, and attempted to gaslight me into thinking I was the one who'd selected the wrong network even after they'd admitted that others have been complaining of the same issue during those 3 days the site was experiencing issues (really fast turnaround....not). Stay far away from this site. I will be closing my account. It's unfortunate that there's very few crypto wallets for someone residing in Canada (Binance and Gate.io are outlawed), but finding at best a site ran by incompetent people, or at worst a rogue site altogether is no solution. I realize I'm not going to get my $570 back, they've made it abundantly clear. I'm just trying to warn others of what could happen to them should they withdraw funds whenever the site is glitching.
By Anoni M.