Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
511 reviews
BuyBrakes.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 368 reviews with 5 stars · Clear filters
Great Service Experts Highly Recommended Super Helpful! Thanks Guys
By Jose Bustos P.
Response from BuyBrakes.com· May 10, 2025
Helping you select the correct brake upgrades for your new Civic Type-R for track events is always a pleasure. It's a platform I'm very familiar with and it certainly responds well to the upgrades we offer that take the factory Brembo brakes to the next level in terms of responsiveness and durability. -John Butler - BuyBrakes.com
John was the solve to all my problems! I came with a complex set of questions and he was able to help me with no issue! I will be a returning customer for life!
By Slater H.
John helped me with finding the exact part I needed and got my order through quick!!! From order to in my hands was less than 24 hours!!!! AWESOME, will be doing business with John and Buybrakes.com again in the near future!
By Lou D.
Item arrived just as scheduled. Packaged nicely Price was best online anywhere
By TG
JB helped me determine the best rotors & brake pads for my Ram 3500 dually. Super knowledge & friendly! He answered all my questions & knew the correct questions to ask me about my truck and tow rig.
By Tim
I would like to let you know the positive experience I had with Adam Hume in Technical Sales. I ordered Hawk brake pads for our Ligier Prototypes back in October, Adam stayed in constant contact with me as the when these pads were to go into production. He was relentless, constantly calling Hawk as to the delay in production, and was apologetic for the delay which was beyond his control. I give him 5 stars plus for keeping me up to date on the status beyond what any rep I have ever dealt with in any company.
By Jvr
10/10 Customer Service from Adam H. (Rep 279), he helped me out to find the best deals and answered all the questions I had that no other Competitive Brake “Experts” were able to answer. Will certainly recommend to friends and family.
By Marco M.
On a scale 1-10 for customer service I'm going 11. Adam Hume, you are top tier. Knowledgeable, understanding, easy to work with, and fast detailed responses. I was having trouble finding a brake kit that was perfect for my project. I'm so thankful for the help I received. What a great experience!
By for your O.
