businessandpleasureco.comReviews of businessandpleasureco.com

Let me start with the one bright spot: Nika at the Laguna Beach store is fantastic. Every issue I've had, she's handled graciously and professionally. If this review were about service alone, it would be five stars. Unfortunately, it's about the products. Strike one: I bought several beach towels. They sat UNUSED in my garage for a few weeks, and when I brought two back to exchange for a different color, one had visibly faded — from UV light coming through a garage window. A beach towel that fades from indirect sunlight, before it ever saw a beach. Nika exchanged them without charge, and I liked the look enough to buy six more. Strike two: I then invested in a large, very expensive market umbrella with a heavy base, plus two smaller umbrellas with the same bases. In less than THREE MONTHS, the bases were rusting. These are outdoor products from a premium coastal-lifestyle brand — rusting in under a season. Again Nika came to the rescue, swapping them for stainless steel bases (I paid the difference). After the second failure, something felt off for such a high-end-looking company, so I finally did what I should have done first: I Googled their reviews. They were astonishingly low. Now I understand why. Beautiful designs, wonderful in-store service, but the products simply don't hold up to their intended use. At these prices, that's not acceptable. Do your homework before you buy — I wish I had.

This company stole my money. They did not deliver my product that I paid for and ignore all of my email requests. Unbelievable it looks like Im going to have to get an attorney involved. It was over $400.

i purchase 6 cushions from australia online. i released that these products will not fit my chairs and emailed them and said it was too late to cancel, so they were sent and now returning at my expense as well they are charging me a restocking fee of 20per cent. they told me to read my terms and conditions. which i had informed then straight away.

After several very good experiences with this company my latest experience has been terrible. They sent me things I didn’t order and I still haven’t received an item I did order. Initially very responsive and now ignoring my multiple emails and a phone call leaving a message. I won’t order again.

Purchase two beach chairs at full price at $499 each . I asked if they ever have sale on, was advise on those particular colours rarely do they have a sale. Only used once, those particular beach chairs are now reduced to $199 each . That is a considerable $600 loss . Not a nice feeling for a couple of weeks. Stay away from full price items.

I have purchased the whole set through Anthropologie and literally every piece is faulty, very expensive investment for something that looks aesthetically pleasing but extremely poor quality. Anthropologie refusing to refund or replace any broken items. Beach chair arrived with missing g screws and couldn’t be used, umbrella stand rusting after two weeks, umbrella pole is splinting

The products are beautiful and well made but if you happen to get a faulty item…just pray for sanity, because that’s all that is going to help you. Not the customer service team. They don’t read (and/or speed-read) your enquiry and then proceed to ask you questions that you’ve already covered in the initial enquiry…and then they take another week to reply to that and the cycle repeats itself. I’m two replies in, they have asked questions that I’ve already answered in previous replies. I still have a faulty product and it’s been over two weeks of this. I’m so passed wanting a replacement now, I just want my money back so I can stop this torture 😂. It’s actually comical HOW BAD their email queue management is. Customer service should be where businesses invest their money first, because it’s instances like these, that you lose all those marketing dollars and hard work to accrue a genuine repeat customer. Life is too short to sit on emails to businesses that need you, not the other way around. Save your precious time and money and go elsewhere.

I have purchased a number of beach chairs and umbrellas over the past 3 years. The chairs are wooden ( foldable) reclining lounge type chairs with a cloth fabric. Their chairs cost around $250-$300. Business and Pleasure represent that the chairs hold adults weighing over 200 lbs. What they don’t advertise is the chairs have a very limited warranty. The wooden front dowel of my chairs that I purchased a little over a year ago snapped as a young boy ( under 140lbs) was sitting in it. The chair had been used less than 5 times. The Business and Pleasure reps stated it was not under warranty and even refused to send a replacement wooden dowel so I could fix the chair. They said they could only offer to semi me a new chair at a very slight discount. Stay away from this seller! I also noticed that the other beach chairs I purchased from them are starting to fail.