Business SkyReviews of business.sky.com

Failed us with no installation when ordered broadband & phone. Finally after many weeks had broadband but still no installation digital landline. Broadband speeds, not as advertised hence mis-sold us a product. Even though compensated due to loss of business did not cover losses incurred. SKY did not adhere to what they had agreed causing billing errors and not able to log in or see bills as sent to wrong email this happened for over the whole of the period eighteen months. Rudeness from billing continuous. Error after error from billing with a deliberately awkward call centre in India especially attitudinal problems towards UK female staff. Customer service is extremely poor and unprofessional.

Very disappointing experience with Sky Business broadband. Our broadband has not been working properly for more than a month. Three engineers visited, and the last engineer said the router needed replacing and promised a new one would be sent. After two weeks, we still have not received it. I called customer service nearly 10 times. Today they told me to book another engineer appointment, which would take another two weeks. Because of this poor service, I decided to cancel my account. In my experience, Sky Business customer service has been very poor. I would not recommend Sky Business Broadband.

I was advised that my equipment would be sent out as a priority after I contacted customer services about the delay. However, it has now been 5 days since that conversation and I still have not received the equipment. In addition, during that same call I was promised one month’s free credit due to the inconvenience caused. Despite this, I have still been charged for the first month even though my account has not yet gone live and I have been unable to use the service. I also spoke to another customer service agent, Pooja, on 14/05/2026, who stated that the delay was my fault because Sky had allegedly tried to contact me without success. I do not accept this explanation, as I have not received any missed calls, emails, or messages regarding the delivery issue. I am extremely disappointed with the handling of this matter and the conflicting information being provided.

For sky business in rooms. This has to be the most awful service or lack of it I have ever dealt with. Had to take it to the Ombudsman. New automated phones do not work moved customer service to India staff not trained.To get through the only way is to use number that charges you. No TV’s in guest rooms working for 3 plus no freeview, 3 weeks, so all bookings cancelled, loss of income £20,000. I went on holiday for 4 weeks and did not get this resolved I re-confirmed my wish to cancel again, told I would need to pay for another 3 months! What its not even working. I spent those 3 weeks just trying to get through! It never worked since the end of February which they knew! we are now 14th May. This is legal fraud and disgusting, guess I go back to the Ombudsman a second time.This company is not going to be around much longer when they tract people like this

Really poor customer service. Returned their kit but they kept telling me I had not. Then charged me. I call to ask for refund and he says he has to look it up and will get back to me. Also originally wrongly said something would be added to my account (voice perk) but it wasn't included. Do not recommend.

We are group of 6 people were helped by Kevin Jackson. He went above and beyond to provide excellent service. It was very easy to reach him. He explained everything in very clear and polite way. We will work with him for our future travel for sure. Very impressed by his service.

We have been without internet for several hours, and our phone lines are still not active—this is now the third day. The situation is extremely frustrating, as the activation date continues to be postponed without resolution. This disruption is preventing us from carrying out our work effectively and is having a direct impact on our business operations. I would strongly advise against using this company for business purposes, particularly if you rely on stable internet and phone services, as the ongoing issues could lead to significant financial losses.

Truly awful experience from start to finish! Non-functioning web portal, unable to generate invoices. Decided to terminate my account, and pay early termination charges and they have even managed to not process this, and continue charging me. Dealing with Sky is a hopeless experience, filled with dread. Would NEVER use again!