Bushnell GolfReviews of bushnellgolf.com

purchased a Bushnell tour V6 shift for golf and the range button fell off 2 months after purchase, customer service in Canada is now closed according to an email received and still requested I send it to the Toronto adress, no news despite emails sent with the proof of delivery and all the required info. Bushnell stood in my top supplier list for these products but the quality of service and lack of communication is despicable. As most of the comments seen, if I could give 0 star I would. Do not buy Bushnell products. To Bushnell, you should clean up your act and serve your customers as would a top tier company

If I could give no stars I would. I’ve had a Neo + watch for about 10 years and until now had no problems with it. From time to time I updated the software, added new courses and updated old courses until now. I tried to connect to Igolf as usual and got a message saying Bushnell had ended support for legacy golf products. No alternatives were suggested. I messaged Yumax who are Bushnell’s U.K. agent and was told nothing they could do but offered a 20% discount on new products. An unhelpful, useless response ! When I pointed out to Jack at Yumax that my watch is now obsolete and effectively useless this was his response: Unfortunately, the 20% offer is the best that we are able to do due to the Igolf issue only being on Legacy products and not the new products. All of our software support is now under one roof at Bushnell and we will not be in the same situation again. Surely if it’s all under one roof they can provide their customers with the service they deserve and not the poor, lamentable, useless excuse of a service many here have experienced. I would rather go without than buy another Bushnell product!

Got the dreaded error code 14 when tried to charge my Bushnell Neo Ion watch in the car in the way to the course. Yumax Golf explained that the issue was unfixable and after some discussions, Rowan from Customer Service offered to send me a new model by way of compensation. Outstanding customer service!

I agree with the majority of these 1 star ratings. Bushnell come across as a high quality company, but there's a total lack of product support, particularly in the UK/Europe. My rangefinder has issues and the response confirmed the lack of ability for any support / updates to remedy the problem. There is an offer of a 20% discount on a new purchase, but small consolation, and buying another Bushnell could hardly be recommended based on this current experience.

I bought a Bushnell S2 watch some years ago with an understanding updated support would continue to be available. Now of course, they dropped this commitment. When I tried to update my watch this year, here is a response I ultimately received: "Hello Donald, Thank you for contacting us about your Neo XS. Our previous mapping vendor is no longer supporting updates to our legacy GPS devices. The device will continue to work as normal, there will just be no way to perform updates to the device. You can use our new Bushnell Golf Mobile app (White icon) for golfing information but it cannot be used to sync or update your Legacy device. We understand this is an inconvenience to you, so we would like to offer you a $50 coupon to our website that can be used sitewide on any Bushnell Golf product (excluding Launch Pro) that retails for $99.99 and above (US Customers Only). This will allow you to purchase a new GPS device that is supported by our new mapping vendor. Please let us know if you would like the coupon. Best Regards, Michelle Tate Customer Advocate Bushnell Golf Support" If I wished to download the Bushnell Mobile App instead. This would push me to awkward use of my own mobile phone, and I believe this may gobble up battery life on a device I depend upon for many purposes other than golf. So much for support from Bushnell. You should ask yourself, "Is this really what I wish to buy?"

Bushnell Golf Warranty is a big lie. V5 laser, was intermittently giving extremely unreliable readings, like 300 yards for a 97 yard par 3. Constantly off by 10 yards. Sent in for warranty repair. No repair. No offer to repair at my cost, per their website. Returned with a piece missing from the front lens. Warranty cancelled. What warranty? They didn't do anything.

I thought Bushnell was a quality company but my recent experience has significantly changed my view of this company. My V5 range finder was not operating correctly. The view became very fuzzy. I contacted bushnell and sent in to them for repair or replacement. After 3 weeks they told me my warranty was void as it had water damage. Problem is my product was never under water. The only exposure could have been from rain. They also said the eye piece was damaged which again was not true. I asked them to take another look at it. They never responded but offered me a 20%discount if I purchased a replacement. Based on this horrible customer service I would not recommend any Bushnell products. For a Premium priced product I was shocked at how poorly they handled my situation.

Own a neo-xs watch. Course cannot be updated. Bushnell blames it on a 3rd party provider dropping support for course updates. Offered me a $50 coupon. They still haven’t sent. After reading previous reviews, I understand now why I’m getting nowhere, I have the same service rep, Mia. Maybe Bushnell only has one. Bushnell needs to be aware of bad public comments and at least attempt to make changes!