Kent
Kent, our bus driver, texted me to let us know he had arrived. He was early which was so nice. He was personable and told me a lot of great stories. I enjoyed our bus ride in both directions. We will use Bus Bsnk again. Thanks, Rosie
By Rosie
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
726 reviews
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The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
Kent, our bus driver, texted me to let us know he had arrived. He was early which was so nice. He was personable and told me a lot of great stories. I enjoyed our bus ride in both directions. We will use Bus Bsnk again. Thanks, Rosie
By Rosie
They were great! Working with Philip M. was a joy and very easy. The drivers were kind to our group. Will definitately recommend to groups in need of transportation.
By Chenzong V.
Drivers were early, polite and accommodating. I would totally use this company again!
By L.R
Kayla was extremely helpful and patient with schedule changes. Our bus drivers were also incredible as well!
By Kaitlyn
I used BusBank for guest transportation at my wedding. It was super easy to set up and pricing was reasonable. The buses arrived on time and got my guests too and from the venue safely. They were very clean and had great music playing which added to the experience. I would definitely recommend using BusBank and would use it again personally!
By Ellery U.
Kayla Dorrans helped me with my bus bank quote and I had to make multiple changes leading up to the day and she was so helpful and accommodating and helped me to understand what was needed in terms of pick-up and drop-off times so that we would remain on schedule. 10/10. I also shopped around for quotes and this was the most competitive quote I found with the best customer experience.
By Amanda B.
Philip was amazing in helping with accommodations. Quick response and friendly service through phone and email. Very professional
By Clemente M.
They were on time very polite great smile. I used their service for all my school trips and wouldn't 't use anyone else. Very professional
By Yvonne