The team is super fast and helpful and…
The team is super fast and helpful and they have always been our first choice for field trips. We have been working with them for many years. Highly recommend!
By Isabel A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
726 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
The team is super fast and helpful and they have always been our first choice for field trips. We have been working with them for many years. Highly recommend!
By Isabel A.
Tom, the booking agent, was fantastic. He answered all of my questions and assuaged all of my concerns. The level of communication post-booking, leading up to the event, was perfect. Howard, our driver, got us there and back safely and expediently. It was an added bonus that I was provided his cell phone number so we could connect for pick up to happen a few minutes early.
By Bill
We had 3 school buses to transport alumni conference attendees to Seattle cruise pier and back to hotel with added drop off stops at tourist locations at no extra cost. Very pleasant and courteous drivers, great admin coordination, absolutely no hassle. Everyone loved the experience!
By JT
Great service. Bus came on time and helped take out the luggage. Came on time with return.
By Kaseem F.
Had a great experience using BusBank for our work event. The only issue that arose was that we were not able to get the music on the bus to work, but fortunately we had a portable speaker we could use instead.
By Faith
We have been using BusBank for transportation for our national conventions for several years. The service is dependable and cost effective.
By Carroll I.
Our driver, Charles, was amazing. He was on time and patient when we needed to stop for bathroom breaks and/or food. The only down side was that the electrical plugs never worked, nor did the TVs or music.
By Shannon C.
Just an overall phenomenal experience. Surprised my wife with a bus trip to a Phillies game with some neighborhood friends and it couldn't have gone better. Our driver John arrived at the perfect time, drove the van like a true professional and even waited in the van while we tailgated and provided a very much needed break from the heat. I would HIGHLY recommend this company for anyone seeking these types of services!!!
By Daniel M.