BurnerReviews of burnerapp.com

On their website, the "support" link on their homepage links to a "page not found" message. There is no "contact us" or any other way to get help. I signed up for an account and gave my payment info, then didn't receive the verification code, and now I have no way to contact them to either get a number or cancel my account.

After subscribing to Burner for over 3 years, with no notice or explanation, they deactivated my account and blocked me from using the service. When I contacted them I was told they identified my account as “likely to be engaged in abusive behavior” and that it is in their sole discretion to do this, there is no appeal process. I am retired and use the service just to protect my privacy and not receive spam/sales email. I have no idea what Burner’s issue is. I regret ever purchasing a service that treats its customers in such a way. It is unconscionable. Please ensure that if you use Burner you are prepared to accept that one day out of the blue they will just terminate you with no explanation.

I used the Burner app for around five years and the only advice I can give it to NOT use it. They have a dirty little secret I guess they don’t want people to know. They monitor their customer’s communications. What’s worse is if their algorithms detect something it thinks is unusual they will deactivate your account, you lose the number you were using and also your text history. I had this happen to me. I used the service for somewhere around five years. Then I needed to use the app a lot more for a short period where I was sending a large number of messages to a small number of people. Next thing I knew the account was deactivated with no explanation. Apparently their algorithm decided I was sending spam, which I was not, and shut down my account. I reread their terms of use just to make sure there was not something I was not aware of but I could also find no justification in their terms of use. It appeared to be just an arbitrary action by whatever they use to monitor customer’s communications. They were being paid to provide a service, not to snoop in my communications. Plus even so, they should at least tell me what the problem was. I guess they can’t tell people without also admitting that they monitor people’s texts. There are plenty of second number phone apps out there, many of which also cost less to use. Granted, I don’t know of these other apps also snoop in people’s texts, but I can tell you if you value your privacy you definitely want to avoid Burner.

Very bad application. Scam comany.

Hi I downloaded the app with a trial and now am entirely unable to cancel my subscription. I have didn’t the last hour trying to figure it out because deleting the line is a built-in distraction made to trick you into believing you’ve deleted the app. If you really search, you get an email address you need to contact to cancel, but after THREE misdirecting emails about how NOT to cancel, they tell me I need to cancel manually. They then point me to directions that they obviously know don’t work: just click “cancel subscription”!!! There’s no such option. I genuinely wonder how much money they’re making on people who just give up. Do not install this app

Burner App Review: Have been using this app for almost 2 yrs, but use has been minimal. Up until a year ago, I didn't experience any issues. Recently, the service has been MALFUNCTIONING on a regular basis; callers can't leave a voicemail message, and I can't answer a burner call. Contacting customer service is a joke, they give you the same canned response each time. Even if you experience persistent issues, don't expect them to call you to actually resolve the problems. If you were to be a daily active user with this app, you're in for a 12-hour headache every day. Avoid this app at all costs, I'll be dropping the service asap, and would rather pay more for something that actually works. They also billed me in advance of my renewal date - completely unethical. They obviously make operating changes, but don't inform their customers of those changes. As far as I'm concerned they engage in theft and false advirtising. DON'T WASTE YOUR TIME OR MONEY on something that doesn't work!