I received excellent customer service
I received excellent customer service. Response time was not always immediate but their thoroughness was. Listened, answered, responded. I would highly recommend them.
By Gordon S.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bulk Reef Supply - Saltwater Aquarium Supplies for Reef Tanks
Bulkreefsupply.com (bulkreefsupply.com) has 19 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
19 approved reviews, newest moderated first
I received excellent customer service. Response time was not always immediate but their thoroughness was. Listened, answered, responded. I would highly recommend them.
By Gordon S.
If I can give it less than a star, I would, bought an item from them on 14 November on the 17th. they had a black Friday sale on the same item that I just purchased for over $400 went on sale for $300 I signed up for text message and emails and I wasn’t informed that they were having a black Friday sale or else I would’ve waited until Friday. They refuse to give me the difference so I will be taking my business elsewhere. It’s a shame that I’ve done so much business with this company for them to do this…..
By Mike R.
I used to love shopping here. After Ryan brought in the corporate guys it’s really went downhill. It’s a damn shame.
By Xric R.
Good products, had a few minor issues with some things I have ordered but overall they took care of it. Great place to cover all your reef needs.
By Chas S.
Alex was great at getting my order straight that another customer service lady really dropped the ball with.he really recovered a upset customer that would have been a BBB complaint
By Brian T.
If you open your box to see if the product you purchased will work with your aquarium. You cannot return the product and get a refund. They will just send the product back to you even if you speak to one of there customer service reps MikeG
By Mike G.
Ordered a large rock package. When they arrived more then half were broken. Customer service was not able to help, but once I explained my situation they decided to assist more in the matter .
By Ashley
I bought over a thousand dollars worth of reef lights from them and couldn't get them to work. I called them and they would not even try to help me with them.
By Thomas U.