BulbSquareReviews of bulbsquare.com

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The Fair Hearing score

2.3/ 5

Poor

159 reviews

BulbSquare2.3Poor

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About BulbSquare

BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.

BulbSquare (bulbsquare.com) has 159 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.

Also known as: bulbsquare.com
Website: bulbsquare.com
Category: Home Goods Stores
Listed on The Fair Hearing: 2026

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May 1, 2024

Lamps have cheap quality and they are expensive

The lamp I bought is the Contemporary Scandinavian Solid Wood Iron Cylinder Shade 1-Light Wall Sconce Lamp For Bedroom. I received it in good shape but I had to assemble it which is fine. The parts are of very poor quality. The screws don't turn properly on the bolt and you can tell their quality because of the casting that shows a line around the screws. They are also scratched and more importantly was the arms of the lamp. They look cheap plastic with some residual oil stain you can't remove because the plastic absorbed it. The shop looks like they are selling high end products. It's a ruse. The price isn't even cheap considering the quality you get. I will see if I can even return it since it's ship from China. Update: they want to give me a partial refund on a new product that I request to return the same day I received it. In reality they charged me more money without any reasons and then refund this extra charge. I am still waiting for the refund of the total cost of this product. Update 2: I have sent proof that you charged me $42.27 and $16.91 and then refund then back. Therefore you didn't refund me anything. Update 3: they claim to be willing to refund me but never did and focus more on this review than providing a good service. I have give up my $180 and move on. Don't buy from this store unless you are willing to take the risk of losing the money. Their store is advertising the wrong quality product and there is not any descent customer service.

By Armel C.

Response from BulbSquare· May 8, 2024

Dear Fouhay, We are very sorry that our product did not satisfy you, your feedback will help us improve our product. Based on your refund request, my colleague Ave processed a 35% refund for you yesterday. The refund will be returned to your account within 48 hours. We noticed that you left a negative review on the website. We apologize again for your dissatisfaction with the product. To show your support for our service, we can provide you with an additional 5% discount on the product. Can you withdraw this negative review? If you are willing, can you contact us at [email protected]? We will process your refund. We look forward to your reply. Best regards Tina Update: Dear Fouhay, We thank you for raising your concerns and we are working hard to improve our services. On May 7th, we processed your partial refund, you can track it here: https://cdn.shopify.com/s/files/1/0553/0107/9240/files/171542526065.png?v=1715425289 On May 9th, the refund was deducted from our account, you can track it here: https://cdn.shopify.com/s/files/1/0553/0107/9240/files/17154253795563.png?v=1715425409 We would like to clarify: We cannot charge your account without authorization to debit. Could you recheck your account? You can also inquire with your bank with the Acquirer Reference Number (ARN): 74481324129000001729394, 74481324129000001741258. We value your request for a full refund, and if you are willing to withdraw your negative review, I guarantee that we will provide you with the total cost of the product. How does that sound to you? Best regards Tina