BulbSquareReviews of bulbsquare.com

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2.3/ 5

Poor

159 reviews

BulbSquare2.3Poor

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About BulbSquare

BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.

BulbSquare (bulbsquare.com) has 159 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.

Also known as: bulbsquare.com
Website: bulbsquare.com
Category: Home Goods Stores
Listed on The Fair Hearing: 2026

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Jul 14, 2024

A Nightmare Experience

To all potential customers, heed this warning: do not buy from Bulbsquare.com. My experience with this company has been disastrous. Here’s why: 1. Incredibly Long Delivery Times: I moved into a new house and placed my order in February. Despite their website confirming a delivery timeline of three weeks, I received the first batch of my order in April and the second batch in May. In total, I waited four months for my order. This is absolutely unacceptable. 2. Customer Service: The customer service at Bulbsquare.com is the worst I have ever encountered. They consistently blamed delays on material shortages and falsely promised that my shipment would be ready in a week. This promise was never fulfilled. Here is the response from customer service: *"We've encountered some delays due to understaffing at the copper factory". *"We are awaiting materials from the copper factory, and we estimate that it will take approximately another week before we can proceed with shipping." Their communication was nothing but a string of empty assurances and fake timelines. 3. Incomplete Orders: When the lights arrived, most were missing installation kits. This oversight added another layer of frustration to an already horrible experience. 4. No Return Policy: To make matters worse, if you decide you no longer want the lights, you cannot return them. The customer service confirmed that returns to China are not possible. Here is the response from customer service. "in the future, even if you refuse to pay, they cannot be returned to China. If we were to resend the lights, the combination of production time and air freight would still result in a considerable delay." 5. Management: Trying to escalate the issue is futile. Even if you request to speak with the operations manager, you will only receive an email response offering a discount to close the matter. They do not address the root issues of delay. In summary, dealing with Bulbsquare.com has been a nightmare. They have proven to be unreliable, unhelpful, and dishonest. Save yourself the stress and avoid this company at all costs.

By Maysoun A.

Response from BulbSquare· Jul 22, 2024

Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John