Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
466 reviews
BuildZoomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BuildZoom we help people realize their dream homes and businesses with peace of mind, and we help local builders and designers grow their companies by meeting new clients. BuildZoom takes in data from contractor licensing boards and building departments from across the nation and manage the most comprehensive database of contractors and permits in the United States. We use that data to evaluate a contractor and use our proprietary matching system to help property owners find the right fit for their project. Are you building a new location for your restaurant? We can find you contractors who have built restaurants.Are you remodeling your kitchen? We will find contractors with kitchen remodel permits completed so you know you're getting an experienced contractor.Save time, money, & frustration by going to buildzoom.com to find a contractor for your next project.Are you more interested in BuildZoom data? Visit buildzoom.com/data to learn more.
BuildZoom (buildzoom.com) has 466 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
466 approved reviews, newest moderated first
Belgium just as a great job as a must app for any contractor
By Ricky B.
Response from BuildZoom· Oct 8, 2024
Thank you for your feedback! We’re glad to hear you’ve found useful tools that benefit your contracting work.
I signed up for BuildZoom’s Premium service, filled with optimism for my home design project. Unfortunately, that optimism quickly turned into frustration. Despite their claims of active engagement and expert guidance, BuildZoom failed to deliver on their promises. From the start, the “active management” I had contracted for never materialized, leaving me to navigate every aspect of the design on my own. The feedback and guidance I expected never materialized. Instead, I received generic responses that offered little more than what I could find through a quick internet search. Pricing feedback was equally disappointing—just broad ranges without any meaningful analysis. My project was reassigned to four different associate project managers and two project managers over the course of 15 months. The first project manager barely engaged, with only one meeting and one email in ten months. When a new manager was assigned, he left the company six months later without ever making contact, and BuildZoom didn't bother to replace him. My experience with BuildZoom was a total waste of time and money, with "services" that bordered on fraudulent. If you're considering a home design or renovation project, save yourself the frustration, disappointment, and wasted resources that come with BuildZoom's empty promises. Your project deserves better than what this company has to offer.
By David R.
Response from BuildZoom· Oct 8, 2024
We appreciate the feedback you’ve provided, and we are sorry to see that, despite our efforts you are dissatisfied with the services. You were assigned both a project manager and an associate project manager throughout. In a client’s BuildZoom profile, we transparently showcase all logs of work that our team completes on their behalf. We do this in an effort to be transparent about the degree of work and effort our team puts into each project. All work performed by our team was logged in your BuildZoom account. We apologize for any confusion caused by team changes. Our project managers work as a unit, ensuring continuous support, but we understand how transitions can be frustrating. As the project did not reach the contractor bid management phase, no competitive pricing analysis or invoices were issued. Based on our internal investigation, you received all the services that were committed to you. However, as we said previously, we regret to see that you’re dissatisfied with the services. We have been in touch with you internally and externally regarding your concerns and options for a path forward. We wish you the best of luck on your project!
Signing up for build zoom resulted in a lot of spam from people scraping data from your website. I went to change my email address as a result, and this caused me to not be able to get in touch with my contractor since all communications with contractors are routed through build zoom. You also give me no option to opt out of cookies/data tracking, and instead that message about accepting it takes up most of the screen on phone, making your website almost unusable. So while I’m glad I found a great contractor through this site, everything else about the experience of using build zoom was pretty miserable.
By customer
Response from BuildZoom· Oct 8, 2024
Thank you for taking the time to share your feedback. We’re glad to hear you found a great contractor through BuildZoom, but we sincerely regret that the overall experience wasn’t up to your expectations. We'll make sure to escalate this feedback to our engineering team to improve these aspects. Your input is valuable, and we're committed to enhancing our platform for all users. Please don’t hesitate to reach out if you need further assistance.
This is our 2nd bathroom renovation using Abbott Plumbing. Sean is efficient, punctual and explained issues that popped up in our 1958 home. Thankfully Sean had extra parts to repair unforseen problems. Very happy with workmanship and highly recommend using Abbott Plumbing.
By Linda
Response from BuildZoom· Oct 8, 2024
Thank you for taking the time to share your experience! We’re thrilled to hear that your second bathroom renovation with Abbott Plumbing and Sean was such a success. It’s great to know that Sean’s efficiency, punctuality, and expertise in handling unforeseen issues in your home made the process smooth for you. We’re proud to connect homeowners with highly recommended professionals like Abbott Plumbing. If you ever need further assistance, don’t hesitate to reach out. We look forward to helping with any future projects!
Great experience
By CustomerMark J.
Response from BuildZoom· Oct 8, 2024
Thank you for sharing your positive feedback! We're glad to hear you had a great experience, and we look forward to assisting you with any future projects.
They did a good job!
By A A.
Response from BuildZoom· Oct 8, 2024
Thank you for your feedback! We're happy to hear the job went well, and we appreciate your trust in BuildZoom. If you need any further assistance, feel free to reach out!
The work was magnificent definitely amazing work best company ever thank you
By customer
Response from BuildZoom· Oct 3, 2024
Thank you so much for your incredible feedback! We're thrilled to hear that you were impressed with the work and had such a positive experience with BuildZoom. Your satisfaction is our top priority, and it's great to know we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future!
Ken Starr is a very sincere and knowledgeable man who understood my issue, and explained the procedure to resolve it. He provided what I considered a fair estimate and he will be making my repair.
By P T.
Response from BuildZoom· Oct 3, 2024
Thank you so much for your thoughtful review! We’re delighted to hear that Ken Starr was able to provide you with the expertise and clarity you needed. It’s wonderful to know that he was sincere, knowledgeable, and offered a fair estimate to resolve your issue. We’re glad you found him through BuildZoom, and we look forward to hearing how your repair turns out! We truly appreciate your feedback.
