Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Buildium (buildium.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
792 approved reviews, newest moderated first
Extremely easy to learn how to use. Highly recommend.
By Perry B.
Response from Buildium· Aug 3, 2023
Thanks, Perry! We definitely have an eye on making sure we're making our users' lives more easy and we love to see reviews like this to let us know we're hitting that goal. - Charlie W
We spend less time accomplishing the same tasks as compared to our efforts prior to Buildium. We eliminated the use of several apps and consolidated those efforts into one app (Buildium). Our Tenants truly appreciate having the large property manager features in our small family owned business. I think we get more applicants due to these features (Tenant portal suite and eSignature) and we retain them longer.
By Ron K.
Response from Buildium· Aug 3, 2023
This right here is why we do what we do. Making your life easier while helping you grow is key to our mission. Thanks for your great review, Ron! - Charlie W
Buildium continues to improve their service to property managers making our job easier to do. Finding new ways to make the process easier is what makes Buildium and ReaPage the best in property management. Expanding the partnerships and integration with Buidlium has made the Buildium program invaluable.
By Kevin M.
Response from Buildium· Aug 3, 2023
Thanks, Kevin! Those partnerships are important to the continued success not only for Buildium but for you! Stay tuned for more of those integrations in the months to come. - Charlie W
The system is very good. The only bad thing I’ve seen is when I run a report (bank transactions) and click on the email to send to my clients their email addresses are not there automatically. I need to copy/paste their email addresses every time I send them reports.
By Julianne V.
Response from Buildium· Aug 3, 2023
Thanks for your review, Julianne. If you have your clients saved in your Buildium account, you should be able to select them from a checklist. You should see a quick menu in the Recipients field. Then you can select the recipient type, and then click the check box next to each client you wish to send the report to. If you need any further assistance, please reach out to the customer care team. - Charlie W
We use buildium and seriously I have zero to say that is positive. When you reach their ‘award winning’ customer service it’s usually someone in their house who wants to pawn you off of on another person who never calls back. They submit a request to have someone call you and they rarely do. Seriously the financial and banking side of their app needs someone who actually has experience in the terminology and lingo used in banking and finance as their site is difficult and often doesn’t make sense. Been trying to get help from someone not in the Philippines who actually can help me. Don’t use this site. I’d rather pay twice and have a better site and actual help for their lame site.
By MW
Terrible customer service and not all of their customer service reps seem to know how to fix things. Onboarding was terrible and felt like we were hung out to dry and had to learn everything step by step in order to get things up and running. Very disappointing to have to spend hours a day on the phone with them trying to get through or being on hold to get issues resolved. Recently, we had a tenant who stopped payment and reversed all of her payments. Buildium took the monies out of our account without previous notification and we were left high and dry with a tenant who occupied the property for months and then reversed her rent payments made and now we are evicting her. Buildium should have notified us to dispute this and not just take the monies back that the tenant willfully paid in the first place. We have lost owners due to how long it takes for the funds to process through EFT's and the application process takes far too long as you have to wait days for the application fees to process before running their screening. We have lost potential tenants as well due to the delays. This experience has been the worst! We are now in search of a new software company to help our expanding rental company.
By Sarah J.
Do not use this company. They recently deleted all my data and informed me there is no way to recover it.
By Jennifer D.
Software itself it great. tons of functionality at a good price. Their customer service is horrible.
By MMCC I.
