BuildiumReviews of buildium.com

Customer service is terrible. They also keep charging me even after I cancelled my account. They didn't allow me to reactivate my account to pull the data from them. I do not recommend this company to anybody.

The software has been a great update for our office. The difficult part is with any property that has splits, the reports do not show the split figures which is confusing to the owners. We also run into some issues with lease renewals and the default letter for those but we have adjusted as needed.

Buildium is great. But I would not recommend it to new landlords. The background search function is entirely broken. It used to work but for some reason, Buidlium decided to switch to a new provider. That provider is terrible. So that's my review. I like Buildium but I would not recommend it.

Great application, amazing program, great support. Love the continuous improvement and customizations.

-Your software does not work well. It freezes up - for all staff whether they are in the office or on other computers outside of the office. -The software takes forever to run banking transactions for prior years and I was told that your server gets bogged down when this is requested. Truthfully, we pay quite a lot of money per month which should warrant an update to your servers to accommodate the many needs of the property management companies. -When recording a payment in a ledger, your software tends to show the previous amount entered at the bottom instead of refreshing to show the amount entered at the time. -Our maintenance team attaches pictures to work orders. There are days they have no issue and then days that they cannot complete this simple task and have to text the pics to our cell phones for us to email ourselves and then upload to the work order. -These are just a few concerns and issues we are dealing with. There are sporadic issues that happen on a daily basis and we never know how buildium is going to act from one day to the next.

They promised the moon and delivered squat. I was very specific about what I needed and they promised to provide it. I needed details utility invoices and what I got was one line - no reading, no usage, no rate, nada

Stay away! Horrible service, salesmen, and support team!! A Buildium sales rep signed me up under the agreement that I could connect my credit cards to Buildium's accounting software. Upon signing up, I realized this to be not true. I promptly contacted him to have my account closed and he essentially ghosted me. I reached out to the customer service team and they told me they had processed my cancellation and that I should receive a refund. I never did, so I followed up over the course of two weeks and still have yet to hear anything back. They are now trying to charge me again and continue my subscription despite the fact that I have IN WRITING that my account was canceled. Buyer beware!!!

I thought it was me but no. Several years ago, I was a member and boy was it top notch service, response, availability to the customer. I dabbled with the program and loved it. Fast forward to Nov 2023. I decide to reinstate a new account and start 2024 organized. It appears that once they received my payment for the year, they locked me out of my account. I have tried resetting the password at least 3 dozen times since, without as much as an auto response or call back. Nothing. It's February 2024 and I am still locked out. I tried calling different days, different hours, ZERO CUSTOMER SERVICE AVAILABLE. No-one responds to emails, calls, vm, website, NOTHING. I lost close to $800 prepaid services for a program that I have not been able to use after day one. How this company went from top notch number one vendor to non existent, is beyond believable. What a disappointment and what a bunch of thieves. Ive spent way too much time trying to get a live person on the line but all I hear is how the menu has changed blah blah blah. Don't waste your time. Doesn't matter if the request is in blood, they don't care once they are paid. As a realtor in the business,I will make sure no-one I know makes this mistake. To the new management of this company....you suck. You've managed to destroy an amazing program. Are you even operational anymore?