Build 'Em PetsReviews of buildempets.com

Response from Build 'Em Pets· Mar 7, 2022

Hello Cindy, That's very unfortunate to hear. We would've loved to help you with this issue, but you have not contacted our support team to know about the missing pieces. It's, of course, still not too late as we want to rectify any mistakes made by our company. Could you please contact us at [email protected] with the amount you had to pay for the missing pieces, so we can give you back the money you lost. Thank you and have a nice day!

Response from Build 'Em Pets· Mar 7, 2022

Hello Eh, Thank you for your honest review. I would like to clarify that our Lego products do not have a physical manual included, only digitally (This information is found on our product pages) We're working on improving our Lego products in terms of presentation and would love to offer you a nice discount if you ever like to purchase from us again in the near future. Just let me know through our email: [email protected] :) Thank you, and have a great day!

Response from Build 'Em Pets· Feb 23, 2022

Hello, We are sorry to hear this. We didn't receive any mail from you about the wrong color. We could have helped you with this, as we're available 24/7. Please contact us so we can help you solve the issue:)

Response from Build 'Em Pets· Feb 21, 2022

Hello, We are sorry to hear that your package didn't arrive yet. We can see your package has been in transit to Australia following DHL's tracking code. When there is something wrong, or you have any questions about your shipment, we are 24/7 available for any questions. We noticed you didn't contact us about this; we would love to help you, but we can't help if you don't get in contact with us. Don't hesitate to get in touch with us.

Response from Build 'Em Pets· Feb 18, 2022

Hello Rich, We're sorry to hear about your poor experience with our logistics, our apologies. We've experienced a hiccup with DHL between mid-January and February, causing multiple packages to have a non-working tracking number and a delay in the shipping process. However, i would like to clarify that we do not use ocean freights for shipping individual products to our customers. Ocean freights can take up to 45 days before delivery, and we only use them for supplying our warehouse in Florida with the bulk inventory. Your package went with DHL's air shipping, but since it was not in stock in our USA warehouse, it came from another location (https://www.united-doggos.com/pages/shipping) We're currently working on our new website, where shipping times on product pages are more accurately displayed and updated in real-time, so we'll provide our customers with a better experience and not have them check out specific pages (the shipping page, in this case). Thank you for your feedback, and i hope you'll enjoy the product. Have a great day!