Build.comReviews of build.com

Ordering on the website was easy. Then the delivery is where it all hit the fan. My order that build.com stated would ship out in 2 days, took 15 days at it said at the Estes carrier for almost 2 weeks. Then I received 1 smashed pallet with a cracked toilet on it. The 2nd pallet that was suppose to have my bath tub was missing. Estes said they couldn't have a truck back out until the next day as they forgot to put it on the truck. I called build.com to complain but they couldn't do anything once it leaves there warehouse. Terrible terrible terrible customer service!!!!!!!!!!!

I ordered cabinet hardware on 2 separate occasions. The orders came quickly, were 100% accurate, and at a great price. I will be looking to Build.com for future purchases of this nature.

I ordered a pan, then found out a few hours later I couldn't move the plumbing as I had planned. It wasn't to be shipped for over a week anyway, so I called and cancelled the order. At this point all looked good, until I saw they kept 61 dollars from my refund. I called back, and was told it wasn't a restocking fee, but she didn't know what it was, and would call me back in 10 minutes. Ya, Right! Of course I have never been called back, and will just pursue this thru my credit card company. I do this for a living, and would have bought many more items from this company, but certainly not now! What a horrible business model, to steal from people who make a change. I sincerely hope they go out of business soon!

Twice I have ordered materials from Build.com and had excellent service on both occasions. The first order was placed with the help of a designer, based on finding the items we wanted at the best price at Build.com. Later that day, I realized that there would be difficulties delivering the order to the home address that I gave since it had become a construction site. When I called Build.com, I was connected to a very helpful person that worked to intercept and reroute the package to the apartment where I was living. It arrived without delay and in good condition. For my second order, I looked for the part at Build.com as well as a local plumbing store. Build.com carried the part, and had it on sale at half the price of the local store. However, when I tried to order the part online, it wasn't clear if there was an account set up under my name yet. Once again, for help I called Build.com (to speak to a person, not endless machine options!). This time I spoke to Joe Joe in customer service. He too was pleasant and helpful, not only checking and setting up the means for me to get the needed online account, but then placing my order for me through him on the phone. In addition, he gave me his extension and hours should I have any questions, problems, or wish to place a future order via phone again, as I prefer. I have never had such service from an employee of another company! In addition, the part had to be back-ordered , due to arrive in 2-4 weeks. It arrived in 2 weeks. My only concern was that this part arrived in a box that was not taped or sealed shut. Some of the smaller parts were loose inside that box, but it appears from my preliminary check that the parts are all there, however I will have the contractor confirm that. Based on the service that I have received from Build.com, I have no doubt that I will receive good help if I need to call JoeJoe or one of their other employees with a problem.

Build.com was great! Customer service was top notch and delivery was fast and secure! Thank you for being awesome

I ordered two faucets one kitchen and the other bathroom and a vessel sink. They were priced great. They are perfect!!

Bought a light fixture for a client and it was too big. Tried to return well within the 60 day period . It was unopened and in perfect condition. My client wanted the charge back to his credit card. Seems simple to me. NO!!!! I was wrong. They would only issue store credit. I had to pay my client from my own money. I will never use this company again.

Disappointed to say that this company is not standing by its customers! I flooded during Harvey and combined with my contractor I have spend $$$$$$ with this company! unfortunate rebuilding does not go as planned and a ceiling fan that I bought had a crack in the glass! NO help from Build at all because I am just outside 90 days policy, well I am going on the 9th month of rebuilding my home! Just sad!!!