Item and shipping as expected
Item and shipping as expected
By chris
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
77 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
National Pest Supplies & The Bug Clinic is the leading pest control supply company in NY, We sell all the professional pest control equipment we also offer do it your self pest control supplies for all bugs and pest control.
Bug Clinic (bugclinic.com) has 77 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
77 approved reviews, newest moderated first
Item and shipping as expected
By chris
Despite labor shortages. I received my canisters within 8 days . really fast and no problems.
By Gary T.
Fast response time and great product.
By Jose C.
The order was handled with speed and accuracy. The delivery and tracking was excellent. Wouldn’t it be nice if all orders worked like this.
By Larry S.
I am sorry to leave this review, but it did not work for us. We had high hopes when ordering, but nothing was ever caught in the trap. We had something go dig underneath to get the food set for the trap, but nothing in the trap. We tried multiple food items under the trap.
By Vicky S.
I tried calling to report that my package was delivered to the wrong address.(got a recording) Some one down the block from me broght it to me.The bottle was half full, because it was leaking in the package it came in. Needs to be package better.
By Kim F.
Response from Bug Clinic· Aug 25, 2021
Hi, First of all, we are very sorry to hear about the experience you had. We always try to do our best when packaging this kind of items, and thanks for letting us know about what happened so we know to improve it in the future. Regarding the address, please be aware we do not edit it at all when we ship an order. It always remains as it was when you typed it in at checkout. And our hours are: Mon - Thu 9:00 - 5:00, Fri Until 1:00 (If you want to call us) Sorry again for the inconvenience you had.
Prompt delivery. Still waiting to see how effective it is, but this product came highly recommended as a deterrent (no-kill) solution to rats.
By Svdr
Excellent customer service. I called and actually got a live person that was also helpful!. Shipping was quick. Highly recommend
By John R.
Response from Bug Clinic· Jul 12, 2021
Thank you John Reviews like this is what keeps us going :)