BuffyReviews of buffy.co

Greenwich Street 490, New York, New York

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3.6/ 5

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291 reviews

Buffy3.6Average

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About Buffy

We believe in bedding that is as soft on the earth as it is on your bed. The old-fashioned textile industry has spent years consuming tons of water, harming animals, and polluting our oceans and air with toxic chemicals. We’re here with a fresh start: home goods that are earth-friendly, skin-friendly, cruelty-free, and super-soft. Because we think a comfy night’s sleep is even comfier when it doesn’t harm the environment.

Buffy (buffy.co) has 291 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.

Also known as: buffy.co
Website: buffy.co
Category: Furniture Stores
Location: New York, New York
Listed on The Fair Hearing: 2026

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Jun 12, 2026

Do not buy from this company.

Do not buy from this company. I received defective merchandise and immediately contacted customer service with detailed photos documenting the issues. What followed was weeks of delays, repeated requests for documentation, shifting explanations, and a complete refusal to take responsibility for the condition of the products that were delivered. The most frustrating part was not the defective products themselves. Manufacturing issues happen. The problem was that at every stage of the process, the company seemed focused on shifting blame rather than standing behind its products and making the situation right. I was repeatedly asked to provide additional evidence, purchase my own shipping materials, package oversized items myself, and spend my own time arranging the return of products that arrived defective. Even after complying with every request and providing extensive documentation, the company continued to dispute issues, question evidence, and create additional hurdles rather than simply resolving the matter. Instead of accepting responsibility, the company consistently looked for ways to explain away the defects, shift the burden onto the customer, or avoid accountability for the situation. A reputable company stands behind its products when something goes wrong. Based on my experience, this company did the opposite. There are many other companies selling similar products. I strongly recommend purchasing from one of them instead.

By Matt

Response from Buffy· Jun 16, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience. We take reports of product issues seriously and thoroughly review all claims submitted to our team. Throughout this process, our goal was to gather the information necessary to evaluate the concerns raised and determine the appropriate resolution in accordance with our policies. As part of that process, return labels were provided so the products could be returned and inspected. At this time, the items have not been received at our warehouse, and the return tracking information does not show that the packages have been shipped. Because we have not received the products back, we have been unable to complete our inspection or issue a refund. We understand that returns can be inconvenient, particularly for larger items, but receiving the products is a necessary step in verifying reported defects and processing refunds fairly and consistently for all customers. Should the items be successfully returned and received at our facility, we would be happy to continue the review and resolution process. Sleep Well, The Buffy Team

Buffy reviews

291 approved reviews, newest moderated first

Jun 17, 2026
Quality products!
Buffy has quality products that live up to the hype. The trial period is enough to make sure you love your product (ours was the breezy comforter) or return it if it's just not quite right. Chronic eczema has made it challenging to sleep comfortably but with the breezy comforter, I've been able to sleep better without overheating or not feeling cozy enough (I some weight with my comforters). Price is reasonably and worth it for us. Would recommend and purchase again when the time comes!
By Thuy
Response from Buffy· Jun 18, 2026
Hello, Thanks for sharing this. We’re really glad to hear the Breezy Comforter has helped improve your sleep comfort and temperature balance, especially given your eczema. It means a lot to know it’s making nights more restful and that the trial period gave you confidence in your choice. Sleep Well, The Buffy Team
Jun 17, 2026
It’s the softest comforter EVER
It’s the softest comforter EVER! We stopped using a top sheet so our bodies could feel the soft comforter! We have 6!!!!! Sent one to our daughter, have them on all beds at our home, w an extra so I can rotate!!!!!! And we got the bottom sheet!!!!! To die for😊
By Sharm R.
Response from Buffy· Jun 18, 2026
Hello, Thank you for sharing this. We are truly glad to hear the comforter has become a go-to in your home across multiple beds and that you find it exceptionally soft and comfortable. It is especially meaningful to know it has been such a strong fit that you have expanded it throughout your household, including gifting it to family. We also appreciate your feedback on the sheets and are grateful you took the time to share your experience. Sleep Well, The Buffy Team
Jun 16, 2026
Buffy is the Best
Buffy is extremely responsive if you have any issues. They have been a great company to work with! Super comfortable products.
By Parker
Response from Buffy· Jun 18, 2026
Hello, Thanks for sharing this really glad to hear you have had such a positive experience with both the products and the customer support. Sleep Well, The Buffy Team
Jun 16, 2026
Love my buffy comforter with menopause…
Love my buffy comforter with menopause was a life saver
By Brenda
Response from Buffy· Jun 18, 2026
Hello, Thanks for sharing this. We are really glad to hear the comforter has made a meaningful difference for you, especially in supporting more comfortable sleep during menopause related temperature changes. It is great to know it has helped improve your rest. Sleep Well, The Buffy Team
Jun 16, 2026
⭐⭐⭐⭐⭐½ Buffy Eucalyptus Sheets Review
I absolutely love these sheets! They are incredibly soft, lightweight, and cool to the touch. From the very first night, I noticed a difference in how comfortable I was while sleeping. The fabric feels luxurious without being heavy, and they help keep me from getting too warm during the night. The sheets fit my mattress well, wash beautifully, and have held up nicely. They are soft enough to feel cozy but still breathable, which is exactly what I was looking for. Every time I get into bed, it feels like climbing into a high-end hotel bed. If you're looking for comfortable, cooling sheets that feel amazing against your skin, I highly recommend giving Buffy sheets a try. They have exceeded my expectations, and I would definitely purchase them again.
By Michelle W.
Response from Buffy· Jun 16, 2026
Hello, Thank you for taking the time to share your experience! We’re thrilled to hear that our sheets have become such a comfortable part of your nightly routine. Creating bedding that balances breathability, comfort, and lasting quality is at the heart of what we do, so it’s wonderful to know they’ve delivered the sleep experience you were hoping for. We truly appreciate your support and look forward to keeping you comfortable for many nights to come. Sleep Well, The Buffy Team
Jun 12, 2026
Do not buy from this company.
Do not buy from this company. I received defective merchandise and immediately contacted customer service with detailed photos documenting the issues. What followed was weeks of delays, repeated requests for documentation, shifting explanations, and a complete refusal to take responsibility for the condition of the products that were delivered. The most frustrating part was not the defective products themselves. Manufacturing issues happen. The problem was that at every stage of the process, the company seemed focused on shifting blame rather than standing behind its products and making the situation right. I was repeatedly asked to provide additional evidence, purchase my own shipping materials, package oversized items myself, and spend my own time arranging the return of products that arrived defective. Even after complying with every request and providing extensive documentation, the company continued to dispute issues, question evidence, and create additional hurdles rather than simply resolving the matter. Instead of accepting responsibility, the company consistently looked for ways to explain away the defects, shift the burden onto the customer, or avoid accountability for the situation. A reputable company stands behind its products when something goes wrong. Based on my experience, this company did the opposite. There are many other companies selling similar products. I strongly recommend purchasing from one of them instead.
By Matt
Response from Buffy· Jun 16, 2026
Hello, Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience. We take reports of product issues seriously and thoroughly review all claims submitted to our team. Throughout this process, our goal was to gather the information necessary to evaluate the concerns raised and determine the appropriate resolution in accordance with our policies. As part of that process, return labels were provided so the products could be returned and inspected. At this time, the items have not been received at our warehouse, and the return tracking information does not show that the packages have been shipped. Because we have not received the products back, we have been unable to complete our inspection or issue a refund. We understand that returns can be inconvenient, particularly for larger items, but receiving the products is a necessary step in verifying reported defects and processing refunds fairly and consistently for all customers. Should the items be successfully returned and received at our facility, we would be happy to continue the review and resolution process. Sleep Well, The Buffy Team
Jun 11, 2026
Dishonest company with fake advertising about trials and returns
They are not an honest company. They advertise a 7 night trial and "try before you buy". However that trial actually starts when you place the order, not when you receive it, which is 7 days later anyway. They advertise 50 day returns but when I tried to get a return started they said I have to donate it to goodwill or similar and send a picture of the receipt. Overall not in line with every other modern company that actually offers returns and you can initiate them online without so much back and forth. I had ordered two different colors to see in person and now I have to go through this to get $50 back for pillowcases. Expensive and not worth it at all. My pillow and case is ok but not worth their difficult service.
By Lauren C.
Response from Buffy· Jun 16, 2026
Hello, Thank you for sharing your experience. We’re sorry to hear that our return process did not meet your expectations. We strive to be transparent about our policies and understand that there can sometimes be confusion around eligibility windows, trial periods, and return options. Our donation-based return program is designed to keep gently used bedding out of landfills while still providing customers with a refund, but we recognize that this process may not be as convenient as a traditional return for everyone. We appreciate your feedback regarding the experience of comparing colors and navigating the return process. Input like yours helps us evaluate how we communicate our policies and where we can improve the customer experience. While we’re glad to hear that the product itself met your needs, we’re sorry that the overall experience left you feeling disappointed. Thank you for giving us the opportunity to try our products and for taking the time to share your thoughts. Sleep Well, The Buffy Team
Jun 9, 2026
I love my Buffy blanket from Winter to Summer
I love my Buffy blanket!! Totally worth it. It’s light and breathable but keeps me warm without wanting another layer. I’ve used it through a cold winter into a hot spring and haven’t needed anything else.
By Connor M.
Response from Buffy· Jun 11, 2026
Hello, Thank you for your review! We’re so happy to hear your Buffy comforter has kept you comfortable through changing seasons. We truly appreciate your support and are grateful you took the time to share your experience with us. Sleep Well, The Buffy Team

BuffyReviews of buffy.co

Rating distribution

What customers rate

About Buffy

More in Furniture Stores, New York

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BuffyReviews of buffy.co

Rating distribution

What customers rate

Buffy reviews

Quality products!

It’s the softest comforter EVER

Buffy is the Best

Love my buffy comforter with menopause…

⭐⭐⭐⭐⭐½ Buffy Eucalyptus Sheets Review

Do not buy from this company.

Dishonest company with fake advertising about trials and returns

I love my Buffy blanket from Winter to Summer

About Buffy

More in Furniture Stores, New York

Fine Linens

TV STANDS OUTLET

Bayte

Diningroomsoutlet

Buffy reviews

Quality products!

It’s the softest comforter EVER

Buffy is the Best

Love my buffy comforter with menopause…

⭐⭐⭐⭐⭐½ Buffy Eucalyptus Sheets Review

Do not buy from this company.

Dishonest company with fake advertising about trials and returns

I love my Buffy blanket from Winter to Summer