BudgetcuesReviews of budgetcues.com

Budgetcues has a good selection of pool cues, but the shipping took longer than expected

There is no way to call this company. Make sure you want what you’re buying, because their return policy is extremely one-sided. If it’s a sale item, discontinued and several other things I can’t remember now, they won’t take the cue back. And, they won’t even send a customer-paid mailing label if you’re lucky enough to have a returnable item. I found way better, more customer friendly terms after I’d already gotten involved with these guys. Good luck!

Sent an email prior to placing my last order, to check if it was possible to use a different courier than usual, because the shippingcosts to Norway were high. Julia replied almost instantly and was very, very helpful. We had a nice conversation and she sent my order to a mutual friend of ours in the US. On my order she also put in lots of extras that i'm most grateful for. Customerservice second to none. Great prices and knowledge on different brands that is unique to the business. My go-to store for any kind of billiards related stuff. Thank you

Always budget cues! Perfect service, fast delivery to Europe/Austria, top prices. really helped with a question, 100% worth recommending! LG Christian

Wonderful Perfect transaction! Super Fast shipping! Extremely helpful most Excellent customer service Thank you guys so Very Much for everything!

I have good experience thanks for great service.

Let me start by saying the level of service I got from the BudgetCues team was absolutely incredible and I will definitely be doing future business with them. This is a bit of a story, but I ordered a new Meucci Casino-7 in spades with an uncoated wrap. Unfortunately when it arrived it was the wrong model. I contacted BudgetCues and worked with Julia. She and her whole team made everything right without missing a beat. I was able to get the original cue out the door the same day she and the team contacted me. At the same time they already had my replacement cue over to Meucci to finish the custom job. After that it showed up 3 days later. I am so thankful and impressed with the level of service I received. I will NOT hesitate to do further business or to recommend BudgetCues to others. The cue itself is amazing. I own multiple cues from multiple brands. The way this plays is amazing. It has such a soft feel with such a high level of control. It is also one of the most beautiful cues I now own. I am still getting compliments about it. Thank you once again to Julia and the BudgetCues team. You've definitely gained a lifelong customer

Overall good experience with the website. Had in stock the items I wanted, and easy to use website. Customer service was better than most. Nice check out experience and nice perk to spread out the payment over 4 installments!!