Bru MateReviews of brumate.com

Brumate processing of their products take so long. I ordered my products on August 22, 2025 and paid about $30 to expedite it. it was not shipped until September 8, 2025. They created a shipping label on September 5 but didn’t provide the package to UPS until September 8, 3 days later considering it took them 17 days to ship the item. Tracking states my order will be delivered by September 10, hopefully there’s no shipping delays. But how does a company take 20 days to get a product to their customers. Horrible shipping and processing times. Don’t pay to expedite your order, the company doesn’t care about expediting your order. I also emailed them about my issue and request status, their response says to wait for an email from them when my products are shipped. Horrible customer service too.

placed order over 3 weeks ago paid for 3 to 5 day shipping nothign has shipped they will not respond to email which is the ONLY way you can even talk to anyone. Took money wont refund it wont even respond to emails after the 2md week of excuses and saying they are not responsible for 3 to 5 days shipping time no were on their site does it say takes 3 to 5 weeks to ship your order and maybe not even than. DONT WAIST YOUR MONEY

These people sent me over 20 emails refusing to replace the broken lid on one of their very expensive mugs. Next to Frye boots, they are the worst company.

They sent me a broken shaker as an add on to my toddler's mini order and then told me tough. They charge you to dump their bad inventory.

Got a Müv 15oz mug. The lid broke within 10 days. They say talk to Amazon, Amazon says talk to Brümate. Not worth it for poorly made junk.

Bought a few of these tumblers and Rotera for myself and gifts and in the beginning I was happy but after a while of everyday use I hand wash them and the lids are mot durable. They start to chip at hinges of the Bevlock and the Rotera for some reason as I am taking slips it makes noises where my co-workers started to look at me. So I decided to go and I found the Stanley Cup is more reliable. The people that I also gave as gifts seem to have the same problem with their Toddy so I have gotten them the Stanley Everyday Tumbler and they now seem happy.

I bought this very expensive cup as a gift for my daughter. The lid that is not replaceable even if I pay for it broke within the first month. I wrote them just past the 60 warranty period. And they told me they will not do anything. So a $40 cup is just garbage. Avoid buying from this company with total lack of morals. Check the reviews, they are horrible across the board. I wish I would have checked prior to my purchase.

A complete disappointment — I will never order from them again I placed a special order well in advance for Father’s Day: four personalized tumblers, carefully chosen with custom engravings to create a meaningful gift for my loved ones. What I received were four completely plain tumblers with zero customization, as if my order had never mattered. The worst part wasn’t just the mistake — it was the horrendous customer service that followed. Instead of taking true responsibility, they offered vague apologies and unhelpful options that didn’t come close to making up for such a huge failure. What was supposed to be a heartfelt gesture turned into an upsetting and disappointing ordeal. I feel like they wasted my time, my money, and the effort I put into making something special for the people I love. They completely missed the mark and ruined a moment that cannot be recreated. This level of carelessness and indifference is absolutely unacceptable for a company that claims to value quality and customer satisfaction. I do NOT recommend BrüMate. They don’t deliver what they promise, and they certainly don’t know how to handle their own mistakes. My money was wasted, and so was my trust.