Bru MateReviews of brumate.com

Paid $54 Australian for a travel mug. The plastic part that holds the straw failed after less than 3 months. I contacted them requesting a new lid part since they brag about their "lifetime warranty" on the website. Their response? Their "lifetime warranty" is only good for 60 days and they want me to buy a replacement part. No thanks! This is the worst product quality and warranty I have ever seen.

No way to talk to someone to ask about my can cooler. It has a part included that I cannot find on their website or Youtube and don't know how to use it. A simple 3 minute phone call would've helped but there isn't even a live person to chat with. I'm sick of companies that want our business and money, but don't feel the relationship is reciprocal. I cannot conceive of taking money and not explaining something. That's more like a money donation than a legitimate business. Super frustrated.

Please be advised against selecting BrüMate's Green Shipping Protection, as it has proven ineffective in safeguarding against company errors. I recently ordered two highly sought-after glitter charcoal tumblers, and a shipping error occurred due to an internal company issue. I have since been informed that these items are out of stock and that I must choose an alternative. 🙄🙄

You know the company is a great company to work with when you have an issue most of the time the product is a good product. However the lids are garbage. I have 2 40 Oz cups and each one of them. The lid breaks where you hook the straw in. They need to do something better with that. It's a piece of garbage and then when you go to buy a new lid they want $15. Sorry $14.95 plus $10 in shipping and Hannah. So the lid is actually $24.95 for something. This should not have broke the first place. Now I realize my cup is 6 months old. I realize that it's made out of plastic on the lid, but good night people come on. Let's get something fixed and make it right

I have bought Brumate for years, I even caught one on fire by accident and it still keeps my drinks cold. I have 12 cups none of my cups has ever leaked not one of them. They keep the drinks cold and hot. I’ve dropped some of them multiple times and while some has dented it still doesn’t leak. These cups are FREAKING amazing. Customer service is their only downfall, it’s entirely email. There is no way to speak to a real person. But they did replace my lid immediately.

They advertise their products as leakproof. All products I have from them leaks badly. I tried to work things out with their customer service directly before posting my honest review. The last email I got from them literally says that some leaks are to be expected. How can they advertise 100% leakproof then tell me some leaks are to be expected?! I wish I could give zero stars.

Probably worst company with worst customer service out there. It sucks because they do make high quality Mugs that I did order before until paint started to chip away. I did leave a review and they reached out to me and sent me new one despite being way out of warranty which was cool as beans. Customer service: It's horrible. Their response time is way off and way too long and they will send you survey after without fixing my problems asking to give them how they did which is a joke! I reached out to Brumate after ordering new Mug and asked them to remove signature requirements and they shipped it anyway and said they are sorry that they got back to me so late. It's telling me that customer service isn't very active to me. Despite having this issue.. I did order new Mug. Brumate, please do better job at customer service... this is only way to lose tons of customers.

Horrible customer service. Seriously some of the worst I’ve ever come in contact with. It’s impossible to get a hold of an actual human. Everything is a bit/AI response. I bought two expensive children’s cups and they were leaking/broken within two months. Trash cups. They say things like “5 year warranty” with absolutely no intention of actually upholding any kind of warranty.