Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
405 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Browpro is listed under Accessories.
Browpro (browpro.co) has 405 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
405 approved reviews, newest moderated first
My refund concern was addressed with polite deliberation and the problem was resolved in a timely manner with respect and understanding. Thank you.
By Marlene H.
Response from Browpro· Sep 27, 2026
Thank you for taking the time to share your experience with us—we truly appreciate it! ❤️
I just received mine yesterday. I haven't used it yet. Everything is good but shipping took quite a while. I will reply more after I have tried it out.
By Paula B.
Response from Browpro· Sep 27, 2026
Thank you for sharing your feedback! 😊 We’re glad your order arrived and that everything looks good so far. We hope you enjoy trying your BrowPro, and we’d love to hear what you think once you’ve had a chance to use it! 💕
There are no hair line strokes on the stencil. Just a solid lump of colour. Very misleading and disappointing. I cannot use this product.
By Sandra
Response from Browpro· Sep 27, 2026
We’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that must be, especially if the result wasn’t what you were expecting. We’d really like to look into this and see how we can help. Please reach out to our customer service team with your **order number or the email address used to place the order**, and we’ll be happy to assist you. 💕
Everyone needs to try this eyebrow perfecter! After losing the ability to use my left hand last year I had to make a few modifications since I’m left handed, and getting my eyebrows to look good was now completely overwhelming until I found your eyebrow stamps. I feel like I look like myself again! This is by far the easiest and best eyebrow perfecter I’ve ever used. I just use a tiny bit of mustache wax to brush through my brows first, then I apply the stamp to the same area, then clean up the shape and edges with a cotton swab and I’m good to go for 2-3 days. I live in a very tropical, humid climate here in Belize where it’s hard finding cosmetic product’s that stay on my face because I perspire, but thankfully this product doesn’t come off until I take it off with makeup remover. I got all 3 available shapes of eyebrow’s because I wasn’t sure which one to use, but I use all of them depending on what I’m wearing and the occasion. I pray this ingenious company never goes out of business! I will definitely be stocking up on this product when I come back to the United States to visit my son for a month next March!
By Kelly L.
Response from Browpro· Sep 27, 2026
Thank you so much for sharing your story! ❤️ It truly means so much to us to hear that BrowPro has made doing your eyebrows easier and, most importantly, helped you feel like yourself again. We’re also so happy to hear that it holds up so well in the humid Belize climate and that you’re enjoying all three shapes! 😊 Your kind words and support mean the world to us. We’re so grateful to have you as part of the BrowPro family! 💕
I had unintentionally marked the subscription box for the product. They were very helpful with my concerns. I received a refund and they canceled the subscription. Even though I no longer wanted to receive more of the product, the fact that they did this shows the company is very trustworthy.
By Margie S.
Response from Browpro· Sep 27, 2026
Thank you so much for sharing your experience! 😊 We’re glad we were able to help sort everything out for you. We understand that the subscription was selected by mistake, and we’re happy our team could address your concerns, issue the refund, and cancel the subscription as requested. 💕 It really means a lot to hear that you appreciated how we handled the situation and that it left you feeling confident in our company. Thank you for giving us the chance to make things right! ❤️
This company sneaks membership and takes money without notice. I have written and canceled numerous times and yet again I was charged again for a vip membership I never wanted. On top of it all, the product is not as described. Stop taking my money!
By Linda M.
Response from Browpro· Sep 27, 2026
Thank you for sharing your feedback. We’re sorry for the frustration caused by the VIP membership charge and understand your concern about being charged after previously requesting cancellation. We’ve reviewed your account and can confirm that your VIP membership was canceled and the charge was refunded on September 17. We hope this helps resolve the issue and provides some reassurance. We also appreciate you sharing your feedback about the product. We’re sorry to hear it did not meet your expectations, and we’ll take your comments into consideration as we continue to improve our products and customer experience. If you have any further questions or concerns, please feel free to reach out to our customer service team directly. We’ll be happy to assist you. ❤️
My problem was dealt with very efficiently by Claire which I was very grateful for the way it was handled. Thank you very much.
By Ann
Response from Browpro· Sep 15, 2026
Thank you so much for taking the time to share your feedback! 😊 We’re really glad to hear that Claire was able to handle your concern quickly and efficiently.
I had a really positive experience with the customer service team at Lash Cosmetics VIP. Everyone I dealt with was kind, understanding, patient, and professional. I would especially like to thank Sadie Fisher, who took the time to listen to my concerns, understand my situation, and escalate my case to the Upper Management Team for further review. She was very reassuring and made me feel that my concern was being taken seriously. I’d also like to thank Amy and Sarah for their help and for keeping me updated throughout the process. My concern was resolved and my refund was successfully processed. I really appreciate the excellent customer service and support I received. What started as a stressful situation was handled with care and professionalism. Thank you so much to the whole team! ❤️
By customer
Response from Browpro· Sep 15, 2026
We love hearing that it’s helping save you time when getting ready. That’s exactly what we hope for — making your routine a little quicker and easier while still helping you feel your best. 💕 Thank you for giving us a try and for taking the time to share your experience. We truly appreciate your support! 🌸
