BrowproReviews of browpro.co

Response from Browpro· Oct 19, 2026

It’s great to know that, overall, you’ve had a positive experience with both the product and our Customer Service team. We really appreciate your feedback and support! 😊💕

Response from Browpro· Oct 7, 2026

Thank you for sharing your feedback. We’re glad to hear you’re enjoying the BrowPro, but we’re sorry for the concern caused by the unexpected charges. We’re already in communication with you via email, and our team is currently working with you to review and resolve your concerns. We appreciate your patience while we get everything sorted out. ❤️ Thank you for giving us the opportunity to assist you.

Response from Browpro· Aug 30, 2026

Thank you for taking the time to share your detailed feedback. We're sorry for the confusion you experienced with your order and the additional charges. We understand how concerning it must have been to see both the single set and 3-pack charged, and we're glad that the 3-pack was ultimately refunded. We also appreciate your honest feedback about the BrowPro application and appearance. We understand that the result and stamp size may not work equally well for everyone, and your comments regarding the fine-hair effect and fit are valuable. Thank you for giving BrowPro a try and for sharing your experience with us.

Response from Browpro· Aug 22, 2026

We're sorry to know that your experience was disappointing. We understand how frustrating it must be to receive and be charged for additional items you didn't intend to order, especially when the product itself didn't meet your expectations. We'd like the opportunity to review your order and the resolution provided by our Customer Service team. Please provide your **order number or the email address associated with your purchase** so we can look into the details and see how we can further assist you. Thank you for bringing this to our attention.

Response from Browpro· Aug 1, 2026

Thank you for taking the time to share your feedback. We're pleased we were able to resolve the matter by processing your refund, and we appreciate you giving us the opportunity to address your concerns. Thank you for your honest feedback and for choosing us. We truly appreciate your support.

Response from Browpro· Jul 24, 2026

Thank you for taking the time to share your experience. We sincerely apologize that the wrong item was initially sent and understand the disappointment caused by the delay in receiving your correct order. We'll be sure to share your kind words with Leah—she'll be thrilled to know her efforts made a positive difference. Thank you for your patience and understanding, and for giving us the opportunity to make things right.

Response from Browpro· Jun 28, 2026

Thank you for sharing your feedback! We’ll be sure to share your kind words with Anna. Thank you for giving us the opportunity to make things right, and we truly appreciate your feedback.

Response from Browpro· Apr 29, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation must feel. The charge you’re referring to is related to a VIP membership that is offered as an optional program during checkout. This membership provides access to exclusive savings, special promotions, and member benefits. We understand this may not have been clear, and we sincerely apologize for any confusion caused. We would like the opportunity to review your account and assist with your concerns. Please provide your order details so we can check the status, help with cancellation if needed, and review any applicable refund options. Your feedback is important to us, and we appreciate the chance to make this right.