BrowproReviews of browpro.co

I was a little concerned that the postage was taking it's time, so I made contact with an assistant. Tiffany was a dream to deal with and helped with my concerns. Product arrived and it's pretty good; struggled a bit with applying at first, but it's all good now.

I’m happy to report that my issue was resolved by browpro. When ordering, just ensure that you haven’t signed up for a subscription unless that is what you want. Thank you Claire for your help. It was appreciated. Jacki

I made a mistake & put in 2 orders. Sophia couldn't have been more helpful. She sorted it all out ,arranging a refund for what I didn't need.

I cannot say thank you enough!!! Customer service is obviously very important to this business. I had somehow messed up as I’m not very technology adept, and ordered triple what I wanted. I was charged the amount for 3x what I wanted! I reached out to browpro customer service & within 2 hours they got back to me and refunded my order. I am excited to get my proper order and try this out! Five star customer support & services!

I had an issue with my order, in that my mobile phone was super sensitive and I ended up with multiple orders and deductions from my payment card. I email the team directly to inform.them if the issues the response was speedy, resolution hassle free and monies refunded to my payment card. Super service, my products have not arrived yet but I was impressed with the customer care and this gives me faith in the products too.

When dealing with Tiffany, she was empathetic, understanding and very supportive of my situation. It was a pleasure to interact with the team. Thank you for making this experience seamless.

First of all, the Lash Cosmetics product is amazing! And secondly, the customer service is excellent. They go far beyond any expectations. I am more than pleased with Lash Cosmetics and highly recommend them!

This company, BrowPro is very tricky in how you order their product. I saw it on Facebook. Do not order from ANY company on Facebook. Obviously, they do not vet the companies that advertise. With BrowPro, you end up being in their VIP group with a monthly charge. I ended up with FIVE BrowPro kits when I only wanted ONE to try. And I have not received them yet and probably never will. I called and they said, "Oh, they have already been mailed out" and supposedly I had checked "expediated shipping," which of course I did not. I noticed many other reviewers said the same thing. I just wanted to try one. I ended up with 5 packs of Brow Pro for 112.00 which included the "VIP" CHARGE OF 53.00. I called the customer service number and they gave me 50% off which comes out to be about 10.00 per BrowPro kit. I settled for this just not to have to deal with this company any more which of course is what they are hoping. If you ship them back you pay for shipping PLUS you must send a PHOTO of your USPS label. Can you imagine?? And then wait for them to receive it and then get your refund?? It would cost more to send it back than keep the product. I haven't received my kits yet. I doubt I ever will. But I will be complaining to Paypal about this company Thank God I didn't give them my credit card number. DON'T ORDER FROM THIS COMPANY!! They are tricking people into ordering more things than they wanted by their confusing website!!!!! And recurring charges. None of this is clear when you order online, and I do most of my shopping online and am not easily scammed. But this company is VERY tricky and when you press pay, it looks like you ordered one product when you will end up with 5 charges. Total SCAM!!!!!!!!