Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6 reviews
Brotanical GardensSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brotanical Gardens has been dialed in for 6 years now, and in that time we've built a reputation as one of the go-to spots for premium cannabis genetics online. We didn't get there by accident — it's come from consistently stocking an extensive lineup of feminized, autoflowering, and photoperiod seeds from top breeders in the game, alongside our own in-house drops that you won't find just anywhere. Growers come to us because they don't want to be stuck picking from a shallow, watered-down catalog — they want real selection and genetics they can trust, and that's exactly what we've built our name on.Every single order ships worldwide, and guaranteed delivery is included on every one — no exceptions, no fine print. Where we've really set ourselves apart is getting orders into places other seed banks struggle with or won't even attempt — places like Australia and New Zealand, two of the toughest destinations in the game when it comes to customs and mail restrictions. We've spent years figuring out how to get packages through reliably to these regions, and that know-how is baked into every order we ship, no matter where it's headed. If something doesn't show up, we make it right, full stop. That guarantee isn't a promotional gimmick for us; it's a reflection of how much work we've put into solving a shipping problem other companies just shrug at.We also want to be upfront about something: communication hasn't always been our strong suit in the past, and we know some of you have felt that firsthand. We heard it, we took it seriously, and we've made drastic changes as a result. Communication is now our prime focus — from faster response times to actually staying in the loop with customers from the moment an order is placed until it lands on your doorstep. If your last experience with us wasn't great, we'd genuinely encourage you to give us another shot, because the team you'd be dealing with today isn't the same as it was.On top of all that, we load freebies into every si
Brotanical Gardens (brotanicalgardens.com) has 6 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 3 reviews with 1 star · Clear filters
I just noticed that the owner of Brotanical Gardens, Caleb Wagner left a 5 star review FOR HIS OWN COMPANY here on Trust Pilot. If you didn’t know how shady this brand was before this now you do. Buyer beware.
By Craig M.
I recently had a frustrating experience with this seed bank that I feel compelled to share. Unfortunately, my overall impression of them is far from positive. First and foremost, communication with this seed bank has been a nightmare. It's almost like pulling teeth to get them to respond to emails. In this digital age, prompt and efficient communication should be a basic expectation, but it seems like an arduous task for them. Moreover, I was disappointed to find that the promotions advertised on their website don't work as promised. It's incredibly frustrating when a company lures you in with enticing deals only to have them fall flat when you try to redeem them. This lack of follow-through on their part is a major letdown. What's even more concerning is the inconsistency between what they say and what they actually do. It's disheartening to encounter a company that doesn't seem to uphold its promises. This misalignment between words and actions erodes trust and leaves customers feeling deceived. Perhaps the most disappointing aspect of this seed bank is the sense that they simply don't care about their customers. In an industry where customer service and satisfaction should be a top priority, it's disheartening to feel like just another faceless transaction. There are plenty of other seed banks out there that genuinely value their customers and provide a much more pleasant experience. My experience with this seed bank has been marred by frustrating communication, unfulfilled promotions, and a general lack of care for customers. Given the numerous alternatives available, I would strongly recommend exploring other seed banks that are more reliable and customer-focused. Your gardening journey deserves better than what this seed bank has to offer.
By Brash R.
This seed banks a joke just like all the other Colorado seed banks slow and no customer service. California seed banks are way better. When they make a label it goes right into the mail. When you have a problem they take care of it. F the bros!
By Bulldog
