Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About State to State Moves
We are a top-rated long-distance moving coordination service you can trust. We work with trusted, highly rated moving carriers to arrange local, interstate, and cross-country moves across the 48 continental states, with options for Alaska and Hawaii. We also assist with military and employer relocations, offer packing services, 30 days of complimentary storage with re-delivery, and can coordinate third-party auto transport.
State to State Moves Inc (bronzestarmoving.com) has 59 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
If I could give them a zero star, would do so. This is not a moving company, it is a company that bids on moves and then farms them out to other carriers. Any bid they give you is meaningless. Any document you sign with them is meaningless. The “real” movers show up on moving day, and add to the bid, send you a new bill of lading. Today( moving day) we were given a choice—pay the the new cost which was 60% higher than what we thought our firm bid and bill of lading was, reduce our load (which did not change from the original “binding” estimate) or cancel and forfeit our deposit of over $1000.
By Betsy E.
Response from State to State Moves Inc· Feb 14, 2023
Hello Betsy, I'm sorry to hear about your experience. We believe you may have left this review for the incorrect company. We are unable to find you in our records. You can email us at [email protected] if this is incorrect.
Many conversations nothing but problems!!!
Many conversations about the size of my home, amount of furniture and boxes and you send 4 guys with a penski moving truck and 4 guys! Then I'm told that the amount put into our contract was what would fit on one truck. I had told numerous people we are used to moving with the military and always had a tractor trailer for moves. Everytime I called I would talk to someone different and get different info. They asked what day we wanted to move and I gave them dates and they came the last day and now want more money!! We don't have a choice but to go with it due to timing and house closing!! Never again and will ensure all of my military / civilian friends know not to use this company!! You should be ashamed to use a title the military holds at a high honor!!
By Ron F.
Response from State to State Moves Inc· Feb 14, 2023
Hello Ron, thank you for voicing your concerns. We have thoroughly looked into your moving experience before writing this response. On 11/5/22 you went through your household inventory with Thomas over the phone. Thomas had explained to you that we do not price based on the size of trucks but instead based on your household goods inventory list and cubic footage. During the initial quoting process you ended with 2061 cubic feet.
On 12/28 Frank Callahan with our inventory review and quality assurance department reached out to you to confirm your inventory list. Frank did what he believe to be a thorough walkthrough with you as you explained to him your final list of 268 pieces was all that was coming during signing the updated paperwork. Your final cubic footage ended with 2576 cubic feet.
When the movers arrived they did infact arrive in 1 truck as the other truck was running slightly behind schedule. They began loading the first truck and shortly after the other truck arrived. Your final cubic footage ended up being 4400 cubic feet. You also had the full packing service at the rate of $1.00 per cubic foot which the foreman discounted for you only charging you for 4200 cubic feet worth of packing materials and labor. An increase of 1824 cubic feet from your walkthrough with Frank was noted by the foreman. Pictures were sent to us showing the trucks were loaded as tight as possible. The foreman explained to us that there were many items coming out of various places of the property that were not noted on the most recent inventory you did with Frank. Foreman also stated that extra items were being added on even when they believed they were done. A move which should have been only a truck and a half turned into 3. The initial truck had to be unloaded at the warehouse in order to make more space for your additional items.
We understand moving can be stressful. An error on our end would have been a difference of 100-200 cubic feet, not 1800 cubic feet. Please understand we worked with you every step of the way and kept in communication with you as well as the motor carrier, we also have all signed paperwork supporting these numbers. Based on our last conversatoin we will be issuing you a $500 refund for the extra time it took the movers to complete your move. Again, thank you for voicing your concerns and we apologize you did not have the stellar experience we try to ensure all our clients have.
They are Scam
We called them and agreed with them for moving. We asked if they have any hidden fees for anything. They said no. We mentioned we live in an apartment and our apartment was at the end of the corridor. The delivery address will have the stairs. They said fine, no problem. However during pick up we paid for long distance just because we live at the end of the corridor and during delivery we paid for stairs extra. We agreed $2400 and ended up paying $3500 they are scam. when we called them, they are rude. They hang up on you if you have any claims against them. Don’t trust them and don't trust their subcontractor home&office movers in MD. They claim the $2400 was estimated but before signing the agreement we asked them if it is the final or estimated amount and they said it is the final amount.
By B Y.
Response from State to State Moves Inc· Dec 13, 2022
We're sorry to hear of your experience. You were delivered a few hours ago. We're disappointed in the fact that you're claiming we're scam. Lets review what transpired. You booked your move 11/22, one day before you had to move. You reserved a full service move with free storage. We had a truck out to you 11/23. Typically, our shortest advanced notice for last minute moves is 2-3 weeks. The US Department of Transportation recommends scheduling your move a month out because of all the moving parts. We opened your file at 2:26 PM EST 11/22. You were loaded on 11/23. We have always answered your calls and called you back. During scheduling you did not yet have delivery address. You gave us the delivery address during storage. We learned on the day of delivery that you had 4 additional flights of stairs and required a long carry from the truck to your door. All accessorial fees are stated in large writing on the estimate you signed. Your exact amount on the original estimate was at $2,400.00 Your Signed Bill of Lading at loading was $3,220.00. An additional cost of $820.00 in total. You added 140 cubic feet of space at $4.25 per cf. Fuel is 12% of the overall cost. You used $63.60 for additional packing materials such as the shrink wrap for your sofas etc. the movers found out on the day of delivery that the distance from where they were forced to park to your door up the 4 flights of stairs was more than 75 ft. At loading you signed for additional space and packing stating to customer service you did in fact require additional space and asked for additional packing. Tape was listed but removed from the bill at delivery because tape is free and included for free. I can submit copy’s of the bill of lading and the original estimate. Typically we do not schedule moves going 1500 mile 1 day before loading. We call 72 hours before the loading date to review any and all inventory, packing needs, and changes to the estimate. This was not possible with your move.
Excerpt from the estimate you signed: Optional Accessorial Services and Additional Fees (if applicable to the move): Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry. •First flight of stairs up to first landing included. Additional fee for flights of stairs above the first landing. The stair fee starts at a $75.00 fee. •Long carry: First 75 feet are included; each additional 75 feet will be charged at a minimum rate of $75.00 per 75 feet.
Ultimately, what we were told 1 day before your move compared to what you actually moved and services you needed performed differed. Typically, we give clients an opportunity to review the estimate inventory before loading because many customer's items change; they sell items, or decide not to take items, or they add and need help with last-minute packing.
After reviewing the file in full. You were not charged for packing tape, the charge was already removed. The only difference was that the carrier charged you $100.00 per additional flight of stairs and for the long carry fee instead of $75. We are going to offer you a refund of $100.00 for the additional amount that should have not been applied. I can ensure you were not scammed. Also, you added additional items outside of the original article list given. Your charges for added services and fees and inventory were all warranted. We were also in correspondence for a resolution that was appropriate. You were just delivered a few hours ago. You requested shrink wrapping to be included to special pack your sofa. All packing tape, and moving blankets are free of charge. Shrink wrap is not. You added furniture and increased the size of your load. You were discounted for the additional shrink wrap, and discount for the additional items, causing an increased price for the additional 140 cf. I'm not sure why you feel scammed but I cannot agree with you. Please contact us at 888-610-5045 if you have any questions.
