Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
133 reviews
BrondellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brondell is committed to happier, healthier people—and a more sustainable future for all.For more than 20 years, we’ve believed that caring for ourselves and our surroundings is one and the same. Our bidets, water filtration systems, showerheads, and high-performance faucets bring comfort, confidence, and sustainability to any space. We leverage science-backed technology and intentional design to improve the ways you interact with water—from washing and drinking to flushing. Across homes and commercial spaces, our products make it easier to feel better about your daily routines.We believe that everyday choices make a difference. Our bidets help reduce reliance on toilet paper. Our water filtration systems provide safer water while helping customers cut back on single-use bottles. Our water-saving showerheads and faucets help conserve vital resources that we all share. Together, these products make it easier to care for yourself and your surroundings, one day at a time. And that feels better already.
Brondell (brondell.com) has 133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 85 reviews with 5 stars · Clear filters
Love the warm seat in the winter. Fairly easy installation too.
By Sarah F.
Response from Brondell· Oct 22, 2026
There's nothing quite like a warm seat on a cold day. We're glad installation was easy and that you're enjoying your Brondell bidet! 😊 Thank you for your review!
Great product, easy installation ,great price.
By Jan S.
Response from Brondell· Oct 23, 2026
Thank you for your kind words! Great product, easy setup, and a great value... sounds like all the boxes were checked. We're so glad you're enjoying your Brondell product!
We have a septic system and use a lot less toliet paper.
By Customer
Response from Brondell· Oct 22, 2026
Thank you for your review. It's great to know you're enjoying the benefits, and we appreciate you choosing Brondell! 💙
I have been a brondell customer for 7+years, My first product was the swash 1400, from there I got the Revive air purifier, then the cypress water filter. Our newest addition is the Kitchen Faucet every single product we have is perfect, the few times we have reached out to customer service they have been very helpful. Brondell is an A+ company and its highly recommended.
By JV
Response from Brondell· Oct 22, 2026
Thank you for being a Brondell customer for over 7 years! We're truly honored to have earned your trust across so many of our products, from your Swash 1400 to your newest kitchen faucet. Knowing you've had great experiences with both our products and Support team means the world to us. Thank you for your recommendation and for being part of the Brondell family! 💙
Great service and deliver on time
By BILAL M.
Response from Brondell· Oct 22, 2026
Providing quality products with timely delivery is always our goal. Thank you for choosing Brondell! 💙
Brondell is a great company who makes reliable products.
By Gloria F.
Response from Brondell· Oct 22, 2026
Thank you for your review. We're thrilled to hear you've had a positive experience with the reliability of our products. Your support means a great deal to us, and we appreciate you choosing Brondell!
customer service was good handle to turn bidet water on and off is made of plastic. It has broken 5 times and I have replaced it 5 times Needs to be made with a metal insert
By mike F.
Response from Brondell· Oct 22, 2026
Thank you for your review and for your kind words about our customer service team. We're sorry to hear about the issues you've experienced with the handle. Comments like yours help us better understand our customers' experiences and identify opportunities for improvement.
Ive never owned a bidet and cant imagine Anything being better than this one
By DAVID C.
Response from Brondell· Oct 22, 2026
We're thrilled your first bidet experience has exceeded expectations. Welcome to the Brondell family, and thanks for choosing us!
