Broadway Auto TransportReviews of broadwayautotransport.com

Communication and Feedback

Working with Jim has been an absolute pleasure from a dispatcher’s perspective. He is one of the most reliable and straightforward brokers I’ve worked with. Communication is always clear, fast, and professional, and he consistently provides accurate load details with no surprises.

There was a lack of communication between the company and the driver, and they also gave me two phone numbers that didn't belong to the driver. This creates distrust and anxiety.

AWFUL - TERRIBLE- STAY AWAY -RUN. I booked my Subaru for transport and paid my 500 dollar deposit for the total fee of 1100 dollars and was told my car would be picked up on a Monday and that everything was “a go.” Then Sunday I get the traditional “we appreciate your understanding “ but we don’t have a truck yet but will keep you updated. I was NOT updated and I texted and called numerous times for three days with NO answer or reply. After three days I did get in contact with my contact at Broadway and was told he had no idea when my car would get a truck to transport it and my contact said “we don’t need your money” and went on to state ( and I quote) “you know what? I hate this job” and continued to complain that he didn’t know if he would get a truck and told me he would transfer me to his manager Brian who would refund my money”- this would leave my car stranded. Thank goodness, the manager Brian did find me a driver but for an additional (and I kid you not) for an additional 600 dollars - Brian did refund me 150 for the aggravation but it was not enough. It was a horrible experience- LISTEN to me - STAY AWAY - find your own carrier - this place was HORRIBLE!!!

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition. Driver was responsive and professional. I shipped a 8 series BMW via enclosed transport. Transport vehicle looked top notch. Charlie Davis was my contact. Highly recommend broadway auto transport.

Working with Broadway Auto Transport has been excellent. Chris is professional, organized, and communicates clearly, making every load smooth and hassle-free. Always a pleasure partnering with such a reliable broker!

This company is a click and bait company. Don't make the same mistake I made, don't give them any money. If Brian Davis contacts you, don't buy into his lies. They will promise and tell you they have a transport, and when they can't deliver they will try to back out of the contract, which means they will get to keep $200 of the $300 that you pay for your reservation. Don't make the same mistake I did, lost money and more importantly time dealing with these people, more specifically Brian Davis. Trying to keep people from making the same mistake I did, please walk away, they look like a legitimate company, but they are not, they are leeches, feeding off of people with good intentions, looking for a service.

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surprises or missing details. Jim is professional, honest, and genuinely cares about keeping things running smoothly for both the customer and the carrier.