I know I'm old school
I know I'm old school, but I would love the option of a physical ticket or will call status. Not everyone has a smart phone and I bought my tickets as a gift.
By Mary Andrew H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
403 approved reviews, newest moderated first
I know I'm old school, but I would love the option of a physical ticket or will call status. Not everyone has a smart phone and I bought my tickets as a gift.
By Mary Andrew H.
Choice and prices of seat are clear - availability good Able to see stage view prior to booking tickets Straight forward payment and receipt of tickets Thank you
By Debra R.
It was easy to buy tickets
By perry P.
Easy ticket purchase with you website. Very Convenient !
By Lynn Z.
I searched many sites in order to find the right seats and date. Broadway.com was the best by far! User friendly, easy to see options and pricing differences and overall a great experience. Thank you so much!!
By Arlene
Finding shows and purchasing tickets was quite easy. I draw the line at having to pay 1/3 more in fees just so I can print my tickets at home. Highway robbery!
By Bonnie D.
Esme is a great bar tender and the drinks were great
By Alicia
The production was well done but three of the four leads were replaced with understudies. I was very disappointed and you should have honored that by offering a rebate. I know you informed us that we could cancel but that was not an option since I was only in town for a limited time.
By Lisa D.