It was a very user friendly site
It was a very user friendly site and there were no hidden costs. I really liked that and I’ll always look to use this site in the future for broadway plays.
By Cynthia J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
403 approved reviews, newest moderated first
It was a very user friendly site and there were no hidden costs. I really liked that and I’ll always look to use this site in the future for broadway plays.
By Cynthia J.
Prompt response and clear communication Easy to understand the booking straight ! thanks a lot
By MY J.
It was a very simple process to view dates, times, and available seats within the price point I was willing to pay. Once I made a decision, it was very simple to make the purchase. Clear instructions provided on how/when tickets would be delivered.
By Robert
Very easy to purchase, love that you can see a view from the seats.
By Schwana E.
Do not use this site. They are very un flexible if you have to change the show. There are many other sites that are willing to work with you if something comes out. But this is not one of them.
By Eagles F.
Response from Broadway.com· Dec 19, 2025
We’re sorry to hear about your experience and would like to help solve the issue. Please send us a direct message with your order number so our customer service team can review your case and assist further.
Easy peezy!!!!
By April J.
Good excellent
By Ahsan A.
All typical ticket purchase issues are not here. A simple, straight forward steps are great improvement.
By Masashi M.