Easy and straight forward
Easy and straight forward - loved the view from seat
By Angie
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
403 approved reviews, newest moderated first
Easy and straight forward - loved the view from seat
By Angie
Do not recommend! I purchased tickets for Moulin Rouge last January. My 20-year-old cousin tragically passed away one week before our trip, so we had to cancel it. Broadway.com’s representative stated that they would call back if there were any availabilities in the months to follow for shows. It is now a year later, no call back, and we did not receive a refund of any kind (the tickets were $500 total). I looked at the shows in the proceeding months and they did have availability. Every other accommodation/event we had was able to give us a refund or some kind of credit given the circumstances. It was just an awful feeling all in all, and I’m disappointed for the lack of empathy this company provided us. Not to mention, the fees are outrageous. Please look at Reddit stories from this company prior to purchasing. There are better options out there! This review has also been posted on Google to spread awareness of this company!!
By Ciara G.
Response from Broadway.com· Jan 12, 2026
Ciara, we are truly sorry for your experience and extend our deepest condolences for your loss. This has been escalated internally and we would greatly appreciate the opportunity to connect and make things right. Please contact us at [email protected] so our team can assist you as best as possible. We truly value your feedback and thank you for sharing.
Very easy to pick tickets and pay for them.
By Cappy
Everything went smoothly
By Yvonne
Purchasing tickets was easy. I like the "view" tab where you can see the stage from your chosen seats.
By Linda H.
THE SITE WAS EASY TO USE AND ACCOMPLISHED MY OBJECTIVE.
By JAMES W.
Easy to navigate and find tickets
By Trish
Fast and easy, plus I have my tickets in apple wallet three months in advance!
By Marilu V.