Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
83 reviews
BRK HairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BRK Hair is an online store for hair products, which is focused on hair straightening, providing the international consumers with the very best.
BRK Hair (brkhair.com) has 83 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
83 approved reviews, newest moderated first
Muito bom!!!! Perfeito! Obrigada 🇧🇷💓💓💓💓
By Jada M.
Response from BRK Hair· Dec 14, 2023
Olá Jada! Estamos muito felizes que você ficou satisfeito(a)! Sua satisfação é nosso principal objetivo! Obrigado pela preferência por nossa empresa ❤✔ Estou sempre à sua disposição para responder quaisquer perguntas! Atenciosamente, Equipe Brkhair.
i love this products and the price
By Yenelsy O.
Response from BRK Hair· Dec 11, 2023
Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Rafaela G.
A Rafaela foi uma pessoa muito atenciosa,e me encaminhou os detalhes do envio. Comprei as progressivas e chegou tudo certinho .
By Karina B.
Response from BRK Hair· Nov 13, 2023
Prezado (a) cliente, Estamos muito felizes que você ficou satisfeito(a)! Sua satisfação é nosso principal objetivo! Obrigado pela preferência por nossa empresa ❤✔ Estou sempre à sua disposição para responder quaisquer perguntas! Atenciosamente, Rafaela G.
Great products for a good price! Everything very well packaged and fast delivery!
By Eduarda A.
Response from BRK Hair· Oct 9, 2023
Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Rafaela G.
Perfect! I liked it.
By FLAVIA BEZERRA M.
Response from BRK Hair· Oct 4, 2023
Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Rafaela G.
I definitely recommend this company. I made my first purchase and they sent my products quickly, very well packaged and in good condition.
By Zenaida
Response from BRK Hair· Oct 3, 2023
Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Rafaela G.
Compré 2 y solo me llego 1 producto el producto es muy bueno
By Juana M.
Response from BRK Hair· Oct 3, 2023
Hola Juana! Lo he comprobado aquí y, según el seguimiento, ambos pedidos se entregaron el 1 de septiembre. Te envié un email el 26 de septiembre para averiguar lo ocurrido, pero no me has contestado. Nos alegramos que le guste el producto 😊 Estoy a su disposición. Saludos cordiales, Rafaela G.
The company would not refund their product that burnt my hair when used as directed. Used the excuse that it wasn’t applied by a pro. Sure, who takes their own products to their hair appt?! I have used keratins at home with great results with other brands.
By Vic
Response from BRK Hair· Sep 14, 2023
Hello Vic, how are you? My name is Larissa and I'm part of the customer relations team and I believe there must have been some misunderstanding. I checked with my team and you informed us by message (via Messenger) that the product had left your hair dry. As we informed you, according to the company's policy and rules, when the product has already been used/opened, we are unable to do a refund or exchange. You can find our policy in the 'shipping & returns' on the site! We asked about the application by a professional, because many of our customers use their own product when they go to the hairdresser, that's why we asked, and we always recommend that products like this be applied by professionals. We're sorry to hear that the product didn't work for you and we'd be happy to try to help you find a product that really brings the results you're looking for. Once again, I'm sorry for any misunderstandings and we're happy to answer any further questions you may have! Best regards, Larissa B.
