Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
580 reviews
British Passport ProSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
British Passport Pro helps UK citizens residing in the United States and Canada obtain their British passport efficiently and hassle-free.Founded by Zana Sabre and Michael Fenton, together we have years of experience guiding UK citizens abroad through this process. Not only are we seasoned veterans in the passport and visa industry, but we are also experienced travelers and international business professionals who are curious, knowledgeable and informed about developments that affect the global travel industry. British Passport Pro is affiliated with Visa Supply LLC. Visa Supply helps travelers in the United States obtain travel visas and US passports. We are a private company and NOT Her Majesty's Passport Office in the United Kingdom.
British Passport Pro (britishpassportpro.com) has 580 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
580 approved reviews, newest moderated first
I was having trouble getting my new passport as I live in the US now but I am a uk citizen. I called British Passport Pro and from that point everything went smoothly. Zana directed me all the way and told me what forms I needed and where they were. He was available whenever I called. You cant get anything better than British Passport Pro
By custom P.
The service was fast and efficient apart for the delivery of the new passport and return of the old one. The delivery instructions (by email to British Passport Pro, copied to Zana) were to deliver to my work address as there is no-one at the home address during the day. This cannot be changed at a later date if the address is incorrect. This instruction was ignored causing me to have pay someone $40 to sit in my apartment for 2 days (2 separate packages) in order to sign for the delivery. The nearest DHL pick-up center is 70+ mile distance (3 hours minimum round trip) from my home address. Be sure to take this into account similar instructions are required in the future.
By Mike K - Allentown, P.
Response from British Passport Pro· Jul 24, 2018
Thank you for posting your review. We consider the reviews important to help us improve our services. Per the requirements of the government, you must put your home address on the application. Once the process has been initiated and the passports (old and new) are dispatched from Her Majesty’s Passport Office in the UK to the applicant’s home address by courier (DHL), the delivery address cannot be changed for security reasons. If the applicant wants the passport delivered to their work address, they will need to provide a letter from their employer along with additional supporting documents that prove they are working at that address. This information must be addressed at the beginning of the application process. Zana Sabre
Zana and the team were so helpful from the start. Professional, patient, friendly and on call when I needed questions answered. Made the process so much easier than if I had tried to do it myself. Thank you, will recommend your services in the future!
By Sarah
Stellar service.
By Harvey
Had my passport renewed here and they were so fast. Received it in 2 weeks. Excellent work Zana!
By customer
What could have been a complex process was made really easy and the overall service was excellent. I will certainly utilize British Passport Pro in the future.
By Grateful C.
I would recommend this company to anyone and Mr. Zana Sabre was an absolute delight and so thorough! They handled EVERYTHING for me from start to finish and it could not have gone any smoother! If I could give this company 10 stars, I would !! As it is, I have given the top rating available.
By Patricia W.
the application process was was very straight forward. Zana Sabre gave excellent advise and, thanks to his guidance, I received my passport in recrd time.
By customer harold S.
