Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
596 reviews
Brilliant POSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission at Brilliant POS is simple, "to help owners succeed in growing their business through a powerful POS system." Whether you just need to get started with a simple way to process payments, or you’re ready to expand your business with impressive tools, we’ll work with you where you’re at and help you take your business to the next level. We strive to provide the ultimate product and best services. Your experience setting up and learning how to use your POS system is as important to us as the features and unlimited potential the software gives you. You will always have an account manager and 24/7/365 US based support ready to assist. We love helping retailers grow.
Brilliant POS (brilliantpos.com) has 596 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 560 reviews with 5 stars · Clear filters
Tim helped set up my POS for my business in time past. He answers my call, text and addresses my concerns quickly. He has been valued to my business and is willing to help as much as he can saving me time and money. Thanks for being awesome
By Navi D.
I found Trustpilot when I was looking for an assistance regarding my merchant service. After I submitted my request online through their website, I was recommended to try Brilliant POS. Shortly after, I was contacted by their representative, Justin Boyd, who was extremely resourceful, passionate, and courteous when it comes to finding alternative solutions to meeting my financial needs. Been a business owner, never have a company assign an account manager to each client. It's a plus from this company. Needless to say, I highly recommend Brilliant POS' account manager Justin Boyd's service to all business owners. FYI: The Clover devices and software monthly fee depending on the plan that fits your business need. The most basis plan only costs $9.96 per month and my existing Marchant service company has charged me $44.95 per month for the "BASIS"! I have been ripped off for the past 4 years. Be aware of which company your choice!
By Christina L.
Response from Brilliant POS· Apr 21, 2022
We are happy to hear your account manager was able to get you the best service for your needs. Thank you for letting us know!
This guy rocks
By Amanda S.
Response from Brilliant POS· Apr 21, 2022
Haha happy we could help! Thanks for sharing
Justin is very friendly and knowledgeable. Thank you for your time.
By Amanda B.
Response from Brilliant POS· Apr 21, 2022
Good to hear your account manager was helpful. Let us know if we can help with anything!
It was a wonderful and great experience.
By Jad K.
Response from Brilliant POS· Apr 21, 2022
Thank you for sharing. We are glad you had a positive experience!
We just started working with Grant and our experience has been absolutely exceptional, professional and stress free. I've worked with other POS system providers in the past and none have been able to even touch the customer service Grant provides. He is always readily available and goes above and beyond. What I appreciate the most about Brilliant POS is that I feel they truly have my company's best interest at heart and are not just trying to make the sale, which is always very refreshing in this field.
By WAO G.
Response from Brilliant POS· Apr 21, 2022
We are glad you see the benefit of having a dedicated Account Manager for your business. Please feel free to reach out if you need anything in the future! Thank you
Working with Grant has been a dream come true! He is constantly available to answer any questions we may have. We are new to Brilliant POS and have nothing but positive things to say! I would really suggest!!!!
By Christy G.
Response from Brilliant POS· Apr 21, 2022
We are glad you had a great experience with your account manager. Thanks for Sharing your story, we are happy we could help you get started!
I can't say enough about Brilliant, Anthony has stayed with me from day one to make sure I have the right system for my business and the right software.He is a great person to work with.
By Donald E.
