Brightside HealthReviews of brightside.com

Within the first 20 minutes of my first appointment my therapist diagnosed me with Borderline Personality Disorder. I am extremely distressed about this and will not return. I can’t wait to tell my psychiatrist.

Hung up on me during our appointment like I was nothing

This company is a complete scam! I understand there is a mental health crisis, but do not go to these people. We were desperate for help with our daughter and they STOLE $140.00 from us. TRUST ME. This place is a SCAM

Stay away from this money making scam because no one listens to you. I thank God for my therapist because she made me feel like I mattered. I can tell this company doesn't even care about the therapists either.

DO NOT USE THIS SERVICE!! I've used two other tele-therapy providers and never had any issues like what I experienced with Brightside. The app was glitchy from the start but since I was only paying $40 per session (or so I thought) I stuck it out. 5 months into using this service, and being charged the $40 I was told I would owe, at the end of each session. I got an email saying they messed up the billing and I should have been paying $80/session and I owed them all that back money NOW. When I asked for details since the dates and amounts they noted didn't match up, they were never able to provide the full details on dates of service or why they had told me an incorrect amount. After HOURS with their support team and being promised I would get a call back to discuss before being charged they charged my card over $400. This was also after I had canceled my account. A month later they charged me another almost $200. So not only did they fail to provide details on where these charges were coming from, they're keeping my card information on file to charge a month after it should have been removed from their system. It's so terrible that a service that's focused on mental health would take advantage of their customers in this way. STAY AWAY!!

I canceled my initial appointment with the therapist and the psychiatrist multiple times and they still did not cancel. Then they have the nerve to charge me a missed appointment fee for a cancelled appointment. They are shady and dishonest. DO NOT DO BUSINESS WITH THIS COMPANY!!!!

They said my insurance was accepted but there was nobody in my a area to help me. Everything is done on-line, how is that even possible? I hope they don't start charging my insurance for their own personal use or sell my information.

Canceled my service 2 days before 1st appointment. I could not find anywhere to cancel the appoint. Figured canceling the service would cancel the appointment but I was still charged as a no-show. Sent several emails asking for help/clarification and was only sent a bill instead. They stole my money.