Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
949 reviews
BrightmedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
949 approved reviews, newest moderated first
There is a response to everything
By Vivian
Response from Brightmeds· Nov 5, 2024
Hi Vivian, Thank you for your valuable feedback—our team strives to provide prompt, comprehensive responses! Best regards, The Brightmeds Team
Amazing happy to be a patient with bright med
By Charmaine N.
Response from Brightmeds· Nov 5, 2024
Hi Charmaine, We’re delighted to have you with us and look forward to continuing to provide you with exceptional care! Kind regards, The Brightmeds Team
The best part is the staff and the quick response by the office team
By edward P.
Response from Brightmeds· Nov 5, 2024
Hi Edward, We’re grateful for your kind words and are pleased our team could assist you promptly. Warm regards, The Brightmeds Team
Every time I have reached out to customer care they respond quickly. My questions are answered and resolved. I have such confidence in this company to provide great products and care. Highly recommend you give them a chance… you will be glad you did!!
By Staci P.
Response from Brightmeds· Oct 30, 2024
Hi Staci, Thank you for sharing your experience! We're so pleased to hear our team could support you quickly and effectively. Your confidence in us means a lot, and we’re here whenever you need. Best regards, The Brightmeds Team
I’ve received absolutely fantastic services with Brightmeds. The doctors are involved closely with my care and always available. The staff are amazing, and I have nothing but praise for their customer support. And the results speak for themselves.
By Kevin D.
Response from Brightmeds· Oct 29, 2024
Hi Kevin, Thank you for sharing your experience with us. We're pleased to be part of your health journey, providing care and support every step of the way! Warm regards, The Brightmeds Team
not only am i losing weight like crazy, but the company constantly checkis in on me. i really like that!
By Diane K.
Response from Brightmeds· Oct 29, 2024
Hi Diane, Thank you for sharing! We're glad to hear our support is helping you reach your goals. Wishing you all the best, The Brightmeds Team
I have been a subscriber for about 5 months. With the exception of the price jumping up $200 more than the advertised price, the service has been adequate and the medication works fairly well. This month, however, my credit card was charged $575 but no meds have been sent. No tracking code and no notification. I have been in touch via email and the continued response is "we are having an issue with the pharmacy". I asked if they could send the Rx to a compound pharmacy near me and was told that cannot happen. They offered me a $100 refund but given that I have paid $575 that is a little offensive. The delay, even if it is unavoidable has set me back on my weight loss experience because once the dose has been delayed by more than 48 hours, you have to reduce the doseage to avoid severe side effects. * Update * We have been exchanging emails for weeks now, initiated by me. Not one time did a response from you mention that the pharmacy is on the east coast and has sustained damage. Had you lead with that, the tone of my review would have been very different. Given that the compound pharmacy that you use apprars to be in a hurricane zone, it seems that it would have been prudent to have a back up plan. I sent you a link to a compound pharmacy in my area but was informed that would not be an option. Why? In the grand scheme of things, this is a petty "1st world problem" (for lack of a better term) and I am ashamed that I even resorted to this review platform. It's not my style nor my value. Clear communication from you in response to my initial inquiry would have gone a long way.
By Denise
Response from Brightmeds· Oct 28, 2024
Hi Denise, Thank you for sharing your experience. We apologize for the delay and understand how important it is for you to receive your medication on time. Due to recent hurricanes, there has been a nationwide disruption in the supply chain, affecting pharmacies and hospitals across the country. This has unfortunately impacted our ability to fulfill orders as promptly as we would like. Our pharmacy partners are actively working to resolve these delays, and we expect your order to be on its way within the next couple of days. We appreciate your patience during this challenging time and have also reached out to discuss next steps to ensure we can support you further. Thank you for your understanding, and we look forward to connecting with you soon. Warm regards, The Brightmeds Team
I didn't lose any pounds and I paid $575 for a month of Semaglutide and most of places the average price is $200 they are charging almost 3 times more
By Abril B.
Response from Brightmeds· Oct 28, 2024
Hi Abril, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please note that the treatment plan you are on differs from the one you referenced, which accounts for the price difference. We value your satisfaction and are reaching out directly to discuss this matter further and ensure you receive the best support on your wellness journey. Kind regards, The Brightmeds Team
