BrightmedsReviews of brightmeds.com

I had started gaining weight, and my blood sugar was not stable. This really had helped me so very much,

They messed up on a promotion where I was to receive 119/mo for all doses (There was no fine print for NY and Ohio only at the time I signed up)and after a few months the rate went to 149 and care team told me that wasn’t available either after already charging me and waiting for shipment of meds, then they proceeded to cancel before the order shipped so they didn’t lose any more money because I refused to pay $289/mo after telling me they would honor the 149 rate for this month since it was their error. Needless to say I will lapse in my prescription and had to shop elsewhere.

Be very cautious about BrightMeds’ advertised pricing. I signed up for BrightMeds after seeing their promotion for compounded Tirzepatide at $119/month. The advertising was extremely clear: “Same price, first month & every month,” “The price you start at is the price you keep,” and even “No intro-rate bait and switch, ever.” My checkout also showed Compounded Tirzepatide — $119/month, all doses. I relied on those representations when choosing BrightMeds, and I was actually charged the advertised promotional price twice. I was later informed that my price would increase to $389/month. When I questioned the increase and provided screenshots of the advertising, BrightMeds told me that the $119 ongoing price was only available in certain states. The problem is that none of the advertising or checkout information I was shown disclosed that restriction. If a promotional price is limited by state, that should be clearly disclosed before a customer signs up, not explained after the fact when the company declines to honor the advertised price. What makes this especially frustrating is how explicit their marketing was. Telling customers “the price you start at is the price you keep” and “no intro-rate bait and switch, ever” creates a very clear expectation about what they will pay. I gave BrightMeds an opportunity to resolve this and asked them to honor the advertised price or show me where the state restriction was disclosed in the offer I received. They have refused to honor the promotional pricing. I’m sharing my experience so prospective customers know to screenshot every advertisement, offer, and checkout page before purchasing and specifically ask whether the price being advertised actually applies to their state and whether BrightMeds will honor it going forward. Based on my experience, I would not recommend signing up based solely on the promotional price shown in their advertising.

Great customer service. Answers from doctor within hours too.

Excellent Service! I had issues concerning payments and Seth, Brightmeds Care Coordinator kept me updated with the process from beginning to end. He was always so polite and knowledgeable. I what to give a shout out to "Seth"!!

Great communication, quick response times and very helpful.

Update. They took care of this issue. it should not have taken this long. Maybe they are just busy but they have too much reliance on bots to do their work and do not appear to check their emails often enough. They were great for 13 months and then screwed the pooch. They increased prices and were a month early asking for medical form for next prescription. I told them no, too early, too expensive and cancelled membership. I did this for literally dozens of texts and emails. They never answered any phone calls. Only one email response acknowledging they would cancel but their robot emails continued. They charged my card without consent after my numerous cancellations and I had to get a new card.

Seamless experience, engaged and attentive customer support with same day response to inquiries and questions. Henry, the care coordinator was great! The medical intake process is thorough and carefully vetted by a board certified physician that reaches out directly on their online platform. I am excited for using their service and continuing my weight loss journey.