Bright CellarsReviews of brightcellars.com

Response from Bright Cellars· Sep 27, 2024

Hi Quintin, Thank you for taking the time to share your experience, and we're truly sorry for the confusion and frustration this has caused. We strive to make the subscription process as clear as possible, and we regret that it wasn’t more evident in your case. You should receive an email notification 5 days before your next shipment, letting you know that your subscription order is about to be processed. We apologize if this notification did not reach you, and we’re dedicated to making things right. Please feel free to contact us directly at +1 844 223 5527, via chat or emailing us at [email protected], and we’ll do everything we can to resolve the issue and ensure your satisfaction. Thank you again for your feedback – it helps us improve. Best Regards, Bright Cellars Customer Service Support

Response from Bright Cellars· Sep 26, 2024

Hi Dale, Thank you for taking the time to share to us your feedback and apologies for the late response. I’m truly sorry to hear about the issues you’ve faced with your delivery and the frustration it has caused. I understand how upsetting it must be to feel misled and unsupported. We aim to provide a reliable service and clear communication, ensuring timely and smooth deliveries and I regret that we did not meet those standards in your case. Please contact us directly at +1 844 223 5527, via chat or emailing us at [email protected] with your order details, and we will work to resolve this issue promptly. We appreciate your understanding and hope to provide you with a much better experience in the future. Best regards, Bright Cellars Customer Service Team