Bright CellarsReviews of brightcellars.com

N Plankinton Ave 313, Milwaukee, Wisconsin

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The Fair Hearing score

4.1/ 5

Great

63 reviews

Bright Cellars4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Bright Cellars

Bright Cellars is the monthly wine club that matches you with wine that you’ll love.

Bright Cellars (brightcellars.com) has 63 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: brightcellars.com
Website: brightcellars.com
Category: Beer & Wine
Location: Milwaukee, Wisconsin
Listed on The Fair Hearing: 2026

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Jul 4, 2024

Fine in theory, deceptive in practice.

I used the promo to see if this was a service I would use ongoing. I had delivery issues with the order and it was almost returned because of the carrier's failure. I attempted to go back into the system and end any ongoing subscription. The site didn't have an activated account for me apparently; attempting to login it said email/password invalid but the interface didn't have an option for password/account recovery. Automatic shipment kicked in but I still did not have an active account (an activation email was not sent at the time of the trial). In speaking with custom service they sent an activation email and finally I had access to an account. However, I was also informed they migrated to a new platform the month before but after my trial and accounts had to be reactivated. No notice of this was provided. So, no active account, no email to active account after the mirgration, no account recovery option, but I'm liable regardless because of their policy. Understandable, but I do feel the practice was deceptive as I attempted several times to access the nonactivated account but their system and setup prevented that. I was told to cancel and return the order I would not be given a full refund and would be charged a fee.

By Danielle

Response from Bright Cellars· Sep 26, 2024

Hi Danielle, Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you faced, from delivery issues to difficulties with account activation and communication during our platform migration. I completely understand how frustrating it must have been to navigate these problems without adequate support. We take your feedback seriously, especially regarding the account recovery process, and we're committed to improving our systems to prevent similar issues in the future. Your insights are invaluable, and we will review our procedures to ensure a smoother and more transparent experience for all our customers. I sincerely apologize for the inconvenience you’ve experienced and would love to assist you further. Please reach out to our customer service team directly, and we’ll work together to resolve any remaining concerns you may have. Thank you again for your feedback, and we hope to have the chance to make things right for you. Best regards, Bright Cellars Customer Service Team