Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
128 reviews
Bridelily.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bridelily is a premier online retailer specializing in wedding dresses, bridesmaid dresses, prom gowns, mother-of-the-bride outfits, and evening wear. We're dedicated to making every woman feel beautiful and confident on her special day.Our Collections: Wedding dresses, bridesmaid dresses, prom dresses, evening gowns, mother-of-the-bride dresses, and special occasion attire.Global Shipping: We proudly serve customers in the US, UK, Canada, and worldwide, bringing elegant bridal fashion to brides everywhere.At Bridelily, we believe every woman deserves to feel stunning on her most important occasions. Let us be part of your special moments.
Bridelily.com (bridelily.com) has 128 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
128 approved reviews, newest moderated first
The dresses did not fit. They even send me a dress I did not order. And now they are discussing with me, bc they do not want to give me the shipping address where I can return it. You have to pay the shipping fee on your own and they charge you 20% to restock it. But still they do not want to take the dresses back and trying to convince me to donate, resell or keep it…Never going to order there again!
By Anna G.
Order at your expense…I felt defrauded.. the dress I ordered was NOT WHAT WAS ADVERTISED… also they did not send appropriate tracking number to track the package .. so the 2nd dress I ordered is still somewhere.. where idk? I contacted customer service and the answered they gave was soo vague.. zero attempt to solve the issue. Which is “where is the dress” and when should I expect it.. never answered and after awhile all correspondence ceased.. I’m sending back the 1 dressed I received expeditiously..
By Sasha M.
Response from Bridelily.com· May 31, 2024
Hi could you please send us your order number? We will help check. It takes about 15 workdays to make the dress before shipment and we ship the dresses out by DHL.
Horrible horrible horrible experience. Dress is 3 sizes too small despite accurate measurements. Told via email complaint to “ have the dress altered “ (not possible) or “donate to someone in need”. ABSOLUTE fraudulent company that should be investigated by the BBB!! DO NOT ORDER FROM this company!!!
By Jerry H.
Response from Bridelily.com· May 31, 2024
Hi the dress is made to order and it is true to size to the size chart. And you are suggested to check the size chart when placing the order.
I would give zero stars if I could. This company is a joke. They claim to be based in the United States and they clearly are not. Their customer service is absolutely horrible. I would not recommend anyone to purchase from them. They are scamming customers and need to be stopped.
By Dissatisfied C.
Response from Bridelily.com· May 31, 2024
Hi we have an office in the united status and we also have worked with some factories to make the dresses overseas.
They sent a dress that wasn't even close to fitting, that's OK but when I tried to return immediately they refused to honor their own policy and said to take it to a tailor. The Dress couldn't zip in the back, it was 6 inches apart in the opening. A tailor can't fix that and I shouldn't have to do that regardless. They refused to even give back the 15 percent they said. I would never shop here again and they are located in China
By daniel D.
Response from Bridelily.com· May 31, 2024
Hi the dress is true to size and you are suggested to find a tape to mesure the dress to check whether it is the correct size. If we made the wrong size, we could remake one freely.
Do NOT BUY IT Is A SCAM!!!! Dress was used. Material cheaply made. Told there would be a 14 day return. and was told they would only give 10% and we have to pay shipping. Bad Customer service!!!! DO NOT BUY!!!
By customer
Don't buy ANYTHING from this company unless you are 100% sure of the color and fit because they WILL NOT take it back unless you pay to send it back to China. It cost me $44.00 to send the dress back. I went back and forth with them offering me ridiculous amounts of refund until I finally reported them to PayPal. Then they said they would refund my money if I paid to have the dress sent back DON'T BUY FROM THEM!
By Rhonda A.
BUYER BEWARE!!!!!! Do not purchase from this company. They will not honor returns. Please save your money and shop only via Amazon. This company steals money from people and deliver poor products.
By Tasha T.
