Brickleys Property Solutions LLCReviews of brickleysnm.com

Since the beginning of the experience of finding a home to rent Brickleys has been just fantastic. The staff was extremely friendly and helpful, all our questions and concerns were answered and they made you feel comfortable no matter the questions or concerns. Even their maintenance team is friendly. We thank you Brickley staff for taking care of our family you all make us feel at home.

So far we have found Brickleys staff to run from Cass a completely ineffectual person with bad follow up and memory with virtually no understanding of what she is doing and a rotten attitude to Mayra who is a joy to deal with getting things done quickly and efficiently. She has a wonderful attitude and is a true asset. Being a renter these are the people I have dealt with. New Mexico Maintenance, Brickleys repair contractor A barely marginal company who can't seem to do anything without two people coming to the residence. They once wanted to replace an entire sliding screen door because in their words parts were unavailable. I made one trip to the hardware store and purchased the parts repaired the door myself and it continues to work perfectly. Another time they came to service the air conditioner. When I arrived home it was over 85 degrees in the house and my cat was in bad shape due to it. The A/C was not working, I found the circuit breaker tripped, and the door on the A/C unit ajar causing the unit not to function. Once again I had to fix it myself. Additionally they always seem to want to not give the resident any lead time for an appointment to repair or service anything. The last time they called on Friday afternoon about two and I wasn't home, I got the message that they wanted to come at 3 on the following Monday. Of course no one was available to talk to Friday night when i got the message. They arrived for the three o'clock appointment at shortly after four. They simply need to do a better job with advance notice as well as the competence of their personnel.

There are many shady and untrustworthy management companies and owners in Albuquerque. After searching more for a reputable company to do business with than the actual location, we thought we found a good bet with Brickleys. Overall we would say they are probably one of the more trustworthy and reliable companies out there, altho not without their faults. As a landlord myself, I am sensitive to both sides of the equation, so I will try to point out areas for improvement. The good: Staff for the most part are friendly to work with, and documentation is very easy to work with. We were explained the lease terms in a very clear and precise manner which was very refreshing. It seems that maintenance items that they originate are just fine. The bad: Calls to maintenance that a tenant originates take forever, even with critical items such as running water. No one should have to wait a week or more for maintenance to come out to replace an easy to access broken pipe for running water in the kitchen. After waiting 3 days for maintenance to come out because they told us someone would come "right away", then saying they would come a week later, we just fixed the pipe ourselves. If we had known it was going to take a week or more for someone to come out, we would have taken care of it sooner. What we don't appreciate is being told one thing when they don't hold their word. Very unprofessional. When maintenance finally showed up, we just needed them to check the pipe to make sure we got it right (neither of us is a plumber!) and to fix one minor other thing. The maintenance guy was very nice and friendly, but the length of time is inexcusable for a critical item such as running water. The ugly: We decided on this place because the cost included utilities, and we thought we found an honest, trustworthy company to work with (more important than the actual cost, to us). However, after the lease was up, they decided that utilities would no longer be included. While we both understand the terms of a lease can be changed when the lease expires, neither of us was prepared for nearly 20% increase in the cost of the unit. Whoever is responsible for this decision needs to have their head examined. This is not the way to treat good quality tenants, and I could not fathom doing this to my own tenants. We honestly would not have had a huge problem with this - if the increase was done in a more respectable way. I think someone forgot the old saying "a frog plopped into boiling water will hop right back out if it can, while one put into cold water which is then slowly heated will remain until it is cooked" Well, these two frogs are now boiling.

To add to the below review, Brickleys also has surpassed the 30 day deposit refund, they put the rental zip code on the mail instead of the forwarding address. No attention to detail, then refused to overnight it. I recommend all home owners and tenants stay away from these unprofessionals. ------------------------- Honest opinion? Hit and miss on maintenance coming over. Filter replacement transaction was wonderful with both employees. A broken space heater, leaky refrigerator water spout, and washing machine was better to either take care of myself or contact the owner directly. One of the several vendors Brickleys called to fix the washing machine told me that communication is lacking. It was over two weeks without a washing machine before someone who admitted to not working on that brand of washing machine came out. At this point, I jump roped Brickleys and called the owner directly. He had a new washing machine ordered within 24 hours. The vendor called me the next week saying he still hadn't heard back from Brickley's regarding his quote to fix the machine because he was waiting on Brickleys to hear back from the owner. Miscommunication??? Yup. That aside. Online payment is easy, online contract signing and negotiations were smooth. Other than the notification that my contract was ending a month earlier than what my signed contract said. It was corrected, but then I received another email saying my contract was almost up after I had already signed a renewal contract. I'm not sure they really care about the residents, honestly. The maintenance crew members that I have met have been great. There was a communication where one thought, "I'm in the neighborhood, I'll just swing by," unannounced, "in order to determine an A/C unit/Swamp Cooler system." It just so happens that I was away and my wife and son were home alone. Not cool. Disrespectful. An apology was made by the office staff. You wanted an "honest" review. These were my experiences with Brickleys over the course of one year. I am not trying to get anyone into trouble, nor hurt anyone's feelings. If you're offended, you may be part of the problem, in my humble opinion.

We had a great experience with all the staff at Brickleys. Our transition renting a home after owning one was very smooth. Thanks you!

Honestly they try and weasle out of every maintaince call. They have no problem leaving appliances, including refrigerators, broken for weeks with no care. They even harassed us about our window treatments they never put in and tried to say we removed and stole... while still living in the house... If you have the option rent from a different company.

We have been tenants with Brickley's for 8 months. Everything about our experience has been great. They gave us detailed info on the property before we rented, with video tour and photos. The application process was understandably thorough but not complicated. Seeing the property was convenient for us. The staff has been friendly and helpful. Even small repairs are taken care of immediately. The on line process for requesting repairs and paying rent is very convenient. Plus our rental is lovely. We hope to stay for a few more years.

Our wall heaters have not worked in almost four years and all that has been done is two sets of space heaters have been dropped off at the residence. I have been speaking with the owner for over a month and still nothing has been done almost winter and my children are still freezing .