As always
As always, the representative was knowledgeable and polite.
By Lannetta
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
568 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brex is the modern finance platform that empowers growing companies to spend smarter and move faster — in 120+ countries. By combining the world’s smartest corporate card and high-yield banking with intuitive software for expenses, bill pay, accounting, and travel, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-powered automation and world-class service eliminate manual expense and accounting tasks for customers, freeing up 11 million hours of employee effort for higher-impact work. Over 30,000 of the world’s best companies, from startups to enterprises, run their finances on Brex — including ServiceTitan, Anthropic, Robinhood, Five Guys, and Sonos. Learn more at brex.com.
Brex (brex.com) has 568 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
568 approved reviews, newest moderated first
As always, the representative was knowledgeable and polite.
By Lannetta
I am having an excellent experience with Brex, their customer service is excellent and at times when i have called there were no long holds. I like the option of getting a visa card as well as I need to use at places that only accept Visa. There were a few bumps during onboarding but been smooth ride since. What i dont like is if the balance falls suddenly they block the card, even though you might have 20k in the account and your average monthly spend might be 5k, if they can further fine tune their risk evaluation system it would be awesome
By Sid
Sent an inquiry about teammates who were receiving notifications from Brex, posting leaving Rhino. Brex team addressed it quickly and clearly. Thanks so much!
By David
Follow-up time on issues is very fast! Never any concerns!
By Sarah
super convenient to use
By Mingming
So easy to use, prompts to attach memos and receipts have been so convenient and helpful.
By Kayla
Love the automatic text feature. Within minutes of using the card, receive a notification and request for backup documentation. Take a picture of the receipt, upload, and you're done!
By Shannon
Great user interface, and quick and supportive customer service
By Toddricka