Great Service
Brex is a pretty great service. So far, so good just probably need to hire more Customer Service professionals so wait times wouldn't be that long
By K. C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
568 reviews
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Brex is the modern finance platform that empowers growing companies to spend smarter and move faster — in 120+ countries. By combining the world’s smartest corporate card and high-yield banking with intuitive software for expenses, bill pay, accounting, and travel, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-powered automation and world-class service eliminate manual expense and accounting tasks for customers, freeing up 11 million hours of employee effort for higher-impact work. Over 30,000 of the world’s best companies, from startups to enterprises, run their finances on Brex — including ServiceTitan, Anthropic, Robinhood, Five Guys, and Sonos. Learn more at brex.com.
Brex (brex.com) has 568 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
568 approved reviews, newest moderated first
Brex is a pretty great service. So far, so good just probably need to hire more Customer Service professionals so wait times wouldn't be that long
By K. C.
If you are running a US based startup get Brex. No contest.
By Martin
I love how easy it is to upload receipts and memos. Great platform!!!!!
By Tommy C. Memorial P.
Great product with a lot of great benefits. The only reason I didn't give 5 stars as the sign up process took a little longer than expected and was a bit complicated.
By Adam
Response from Brex· Mar 10, 2021
Hey Adam, great feedback here. We're working on making our sign up process super efficient, so hopefully in the future feedback like this is few and far between :)
The Brex card has facilitated all our credit card needs and the partnership resources have been outstanding.
By Kurt
Good program
By Scott
Brex has made it really painless to acquire credit cards for employees (takes just seconds to generate new virtual ones), and also very easy to monitor spending. Both help us to focus on our mission at hand.
By Stephen
Brex is super easy to use. I no longer dread doing expenses!
By Bailey